This program assists residential property owners experiencing difficulties paying their water/wastewater bill due to high water leaks. The program offers assistance to those customers who meet the following criteria:
- Request must be made in writing by the homeowner to the utility clerk no later than 60 days following the issuance of the high bill in question.
- Consumption must exceed two times (200 per cent) the average consumption.
- Proof of repair must be provided before the adjustment to the City’s satisfaction.
- The adjustment will only apply to the volumetric charges.
- The adjustment will be credited to the homeowner’s water/wastewater account; no refunds will be provided.
- A homeowner is only eligible for one leak adjustment per two years and no more than two leak adjustments over a 10-year period.
- Adjustments will be capped at a maximum of $1,000.
How it works
The City provides a copy of the High water leak adjustment application to the applicant. Every applicant must complete the form and return it along with proof that repairs have been performed or a receipt for parts if repairs were made by the homeowner. Upon approval, the City applies the approved rebate to the customer's water/wastewater bill.
Please note, payment in the amount of the last regular billing must be made by the due date.