Welcome to our refreshed website!

Welcome to the refreshed City of Welland website.

We've made improvements to the design, navigation, and overall user experience to help you find the information and services you need more easily.

Mental health resources

No matter what you’re going through, you don’t have to go through it alone.

Taking care of your mental health is just as important as taking care of your physical health. Reaching out for mental health support takes courage, and it’s a positive step toward healing and wellness. When it comes to mental health, there’s no shame in seeking help.

This page connects you with local and national resources available to support adults, parents, youth, and children in our community. These services are here to listen, support, and provide guidance without judgment.

Here you will find:

  • free and confidential support services available by phone, text, or online chat
  • counselling and wellness programs for individuals and families
  • walk-in and urgent support options for children, youth, and adults
  • crisis and emergency contacts available 24/7

Whether you’re looking for immediate help in a crisis, ongoing counselling, or community-based programs, these resources are here to provide care and support when you need it most.

Niagara Distress Centre
An anonymous and confidential 24/7 service Niagara residents can access to discuss anything that is causing them to feel concerned, worried, or upset.
For support call 905-688-3711, text 905-682-2719, or chat with a responder online at www.distresscentreniagara.com/

Canadian Mental Health Association Niagara (CMHA) - Urgent Support Services
Book same day appointments with a mental health worker Monday to Friday, 8:30 a.m. to 4 p.m., for support in-person or over the phone. Dial (905) 641-5222 x0 to book.

Family Counselling Centre
No cost telephone, virtual, or in-person counselling sessions.
Dial 905-937-3226 from Monday-Friday between 8:30 a.m. and 4:30 p.m. to request an appointment time. Appointment availability is dependent on program funding.

Kids Help Phone
Free telephone, chat, and text support for help seekers from age 5 to 25.
Call 1-800-668-6868, text 68-68-68, or kidshelpphone.ca/

Youth Wellness Hub
Provides free mental health support for youth aged 12-25. For support or to register call 905-229-9946.

Pathstone Mental Health
Free mental health supports for youth 17 years old and younger living in the Niagara region.

  • Pathstone facilitates a walk-in counselling clinic at the Seaway Mall, near the Cineplex Odeon entrance, on Mondays. The clinic opens at 11:30 a.m. with the last appointment taken at 6 p.m. It’s recommended to call ahead to confirm hours and availability. Call 1-800-263-4944 to book.
  • There’s also a support line that operates Monday to Thursday 8:30 a.m. to 7:30 p.m.; Fridays 8:30 a.m. to 4:30 p.m. Call 1-800-263-4944 for help.

COAST
A confidential 24/7 telephone counselling service as well as on-site crisis outreach intervention as needed.
It operates seven days a week, 24-hours a day for individuals 16 years and older experiencing a mental health crisis. Call 1-866-550-5205 x1.

988 Suicide Crisis Help Line
Confidential 24/7 telephone crisis line for individuals struggling with their mental health and experiencing thoughts of suicide. Dial 988 to connect.

Contact

City of Welland
Civic Square
60 East St., Welland, ON L3B 4C5

Phone: 905-735-1700
Toll-free TTY: 1-866-273-5094
Email: info@welland.ca

Join Our Mailing List

Discover the benefits our city has to offer.

Sign Up Today!