The Property Standards by-law is enforced based on written complaints only. The Complaint form must be completed, signed, and submitted to the by-law enforcement division.
The complainant’s identity is necessary to obtain additional information and keep the individual informed of the status of their complaint. The form must also identify the subject property with the owner’s name, address, and telephone number. Staff will only investigate problems identified in the form. Complaints are investigated by the property standards officer (PSO) in the order received.
Staff will process complaints from tenants in the manner described above, but only after the tenant has properly advised the landlord of the problems in writing and the landlord has been given a reasonable time to respond. The City will not accept a written complaint from a tenant unless it is accompanied by a copy of the letter to the landlord, and only if the landlord has not completed the repairs in a reasonable timeframe.