Rec Rentals @ the Docks

1. 30 or more days notice prior to the scheduled rental date a full refund will be issued, less an administration fee.
2. Between 30 and 7 days notice prior to the scheduled rental date, a 50 per cent refund will be issued.
3. Less than 7 days notice prior to the scheduled rental date, no refund will be issued.

Staff-initiated cancellation

If the City of Welland initiates a cancellation of Rec Rentals @ the Docks due to weather or other unsafe conditions, the licensee will be eligible for a full refund of the rental fee.

Renter-initiated cancellation due to weather

If the licensee cancels the Rec Rental @ the Docks due to weather conditions, the following options are available:

• Account credit: The licensee will receive an account credit that can be used for future Recreation, Sport & Culture programs, membership renewals, or facility rentals.
• Re-booking: The licensee may choose to re-book the rental for a later date, subject to availability.

The account credit is non-refundable but can be used for future services or rentals, including:

• Recreation, Sport & Culture Programs
• Membership Renewal
• Rental of City Facilities & Spaces

Rec Rentals @ the Docks Code of conduct

• Be respecful to all users, visitors, and staff
• No alcohol or illicet drugs
• Do not use abusive or foul language
• Do not damage equipment, supplies, and facilities
• Violence in any form is not tolerated

All users and visitors are expected to exhibit positive behaviour and adhere to the following rules for a safe and enjoyable environment