Accessibility

The City of Welland values all community members, striving to accommodate everyone with exceptional customer service.

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A leader in breaking down barriers by making City-owned facilities accessible above and beyond the accessibility standards for customer service, Welland continues to improve and adapt to meet the needs of its residents, staff, and broader community members.

Accessibility document or communication support requests

Residents and visitors can request an accessible format or communication support for City services, programs, or documentation.

• Accessibility document or communication support request

Communications

Toll free TTY: 1-866-273-5094

Residents and visitors can make service inquiries or provide disability-related feedback on the accessibility of the goods, services, and facilities they receive or use in Welland.

• Service inquiries or provide disability-related feedback

Plans and policies

Visit the Accessibility Advisory Committee web page to view all of our accessibility plans and policies.

• Accessibility Advisory Committee

Transportation

Accessible parking permit
Holders of a valid accessible parking permit are entitled to special parking privileges in public parking areas and on public roadways. Residents with temporary or permanent disabilities can obtain an application for an accessible parking permit by calling ServiceOntario at 1-800-267-8097 or contacting your local ServiceOntario centre.

Website accessibility features

Welland is committed to making our website accessible to everyone, including individuals with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We strive to ensure that our website is designed and developed to meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. We are continuously working to improve the accessibility of our website and provide a positive experience for all users.

If you encounter any accessibility issues or have suggestions for improvement, please contact us at accessibility@welland.ca or 905-735-1700.

We will provide a document, or information contained in a document, in a format required for a person's disability upon request. Visit our accessibility document or communication support request web page for more details.

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Many of our online documents are available in (pdf) format, audibly accessed by standard screen readers. In addition, Adobe Reader users can use the Read Out Loud function to listen to (pdf) documents saved to their computer.