City of Welland Newsroom
Corporate Communications and Marketing
The Corporate Communications and Marketing team for the City of
Welland is focused on information sharing in a timely, accurate, and
complete manner for the following key audiences:
- News Media
- City Staff
- Government Partners
Corporate Communications and MarketingBernice Booth
Marketing & Communications Coordinator
Telephone: 905-735-1700 Ext. 2337
- Office of C.A.O – Inquiries related to Council matters (Daniella Wright ext. 2122)
- Engineering Services – Inquiries to Infrastructure, Construction Services and Projects, Subdivision Development, Development Charges Study (Contact Erik Nickel ext. 2138)
- Parking & Traffic – Inquiries to Municipal Parking, By-Law Enforcement, Business Licensing (Contact Ali Khan ext. 2202)
- Public Works – Inquiries to Water Quality, Sewer/Storm Sewer, Facilities/Arenas, Fleet, Parks & Special Events, Forestry (Contact Jerry Boc ext. 3003)
- Finance – Inquiries to Tax & Water Billing, Municipal & Water/Sewer Budgets, Investments (Contact Steve Zorbas ext. 2170)
- Transit – Inquiries to the Welltrans, Regional Transit Liaison (Contact Alfred Stockwell ext. 3030)
- Human Resources – Inquires to Labour Relations and Recruitment (Contact Rosanne Mantesso 2270)
- Clerks – Inquiries to legal Services, Council & Legislation Services, Gaming, Vital Statistics, Municipal Elections, (Contact Tara Stephens ext. 2159)
- Information Services – Inquires to GIS, City Security System, Website Management (Contact Scott Barnes 2300)
- Economic Development – Inquires to Land Sales, Corporate Calling, Small Business Enterprise (Contact Dan Degazio ext. 2110)
- Recreation & Culture – Inquires to the Welland Community Wellness Complex, Community Programming, Arts & Culture, Summer Camp /Aquatics, Market Square (Contact Richard Morwald 4007)
- Building – Permit & Inspection Services, Vacant Buildings, Plumbing, Property Standards (Contact Mike Mantesso ext. 2242)
- Planning – Inquires to Zoning, Official Plan, Committee of Adjustment, Real Estate, CIP Plans (Contact Rose Di Felice 2246)
- Fire Services – Contact Brian Kennedy Fire Chief at 905 735-9922 ext. 222
The City uses social media channels to update the community during a crisis or emergency. During an emergency, contact or visit 211 South Central, on Twitter follow @welland, or get updates on the City of Welland Facebook Page.
Usually, the City DOES DIRECT INQUIRIES to the appropriate personnel if:
- the post asks a sincere question about a City service or program
- the post includes inaccurate information – the City may provide a correction
The City MAY NOT REPLY to online questions or comments if:
- the post includes respectful statements of opinion – people are welcome to express their views even if they disagree with City policies, programs or decisions
- the post is disrespectful toward City employee(s) and or other participants in the conversation or violates the City’s commenting guidelines
As an active participant in online conversations, the City may follow partners, community groups, organizations or individuals, and may share content from other users if the material is aligned with the City’s Corporate Values, programs, services or initiatives.
For the most part, comments and messages posted to City of Welland’s official social networking sites are considered transitory records and will not be kept as a permanent record by the Corporation. In the event that comments and messages are transferred for use on other websites or communication media, users acknowledge and consent by their use of City of Welland’s networking sites, and that their comments or messages may become part of the public record and further used in official City of Welland documentation. It is in the discretion of the Corporation which comments will be archived or used. It is not the intent of City of Welland to collect any personal information when users participate on its social media websites other than what is volunteered to the social media websites. Comments and messages collected for the public record using social media will be treated like any other form of communication received by the Corporation.
City of Welland may monitor social networking content for factuality and appropriateness and will make reasonable efforts to ensure that content it posts is accurate at the time of posting. However, it is in the nature of social networking communications that accuracy and timeliness are not guaranteed and may not be reliable; as such, the user acknowledges that the Corporation makes no such guarantees. As well, the Corporation is not responsible for the authenticity or suitability of content posted to the channel by others. Posted comments and images do not necessarily represent the views of the City of Welland.
City of Welland cannot and does not guarantee your privacy on 3rd party social networking websites as users are subject to the terms and conditions of the specific application. Users should review and agree to the 3rd party terms and conditions prior to participating.
City of Welland will not be responsible for any losses or damages any user may suffer as a result of using 3rd party social networking websites; users participate at their own risk, for their own benefit and in so doing accept that they have no right of action against the City of Welland related to such use.
City of Welland reserves the right to edit, delete and/or modify comments and posts that contain content threats, off topic remarks and comments, violations against the Universal Declaration of Human Rights, discriminatory language, expletive language, campaigning, partisan messaging or commercial advertisements or other material deemed inappropriate.
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