2023 Annual Report

Welland at a Glance

Welland is changing and adopting smart city initiatives to better suit the needs of residents, investors, and its thriving business community. Home to Niagara College, one of Canada’s most respected and admired leading research institutions, and located in the heart of the Niagara Peninsula, our amazing city offers first rate education and investment opportunities.

Just 135 km from Toronto Pearson Airport, 70 km from Hamilton International Airport, 48 km from Buffalo International Airport, and 8 km from Niagara Central Dorothy Rungeling Airport: Welland is easy enough to find, and a great place to explore.

2023 by the Numbers

55,750 population (2021 Census)
81.04 square kilometres land area
272 acres of waterway
24 kilometres of trails
400+ acres of parks
11 per cent french-speaking population
$42,799,940 capital spending
770 building permits
$296,894,051 total building permit construction value

Mayor and Council

Mayor Campion

Message from the Mayor

As we reflect on the past year, I am filled with immense pride and gratitude for our city’s remarkable progress and accomplishments. Our collective efforts continue to transform Welland into a vibrant, dynamic, and inclusive community that is growing and thriving.

In 2023, we celebrated an incredible array of 117 events, including 24 multi-day gatherings, delivering 142 days of activity and excitement. Of these, 75 were City-hosted, such as the ever-popular Friday Night Live at the Community Centre, Farmers Market experiences, including the Supper Market, and various committee and partner events like Row Ontario and a show from the Canalside Players. Our waterways also saw 25 recreational events, seven City-partnered, further cementing Welland’s reputation as a hub of activity and community engagement.

We launched the Love My Park initiative in six parks across Welland’s wards, fostering community spirit and engagement. The Recreational Canal Safety Plan introduced in 2023 has provided a robust framework for managing safety risks associated with our waterways, ensuring that residents can enjoy these spaces safely.

Welland Fire and Emergency Services made significant strides in modernization, enhancing public safety and reducing response times. Our bylaw enforcement team has diligently worked to maintain the city’s standards, ensuring a clean and safe environment for all residents.

Our strategic location within the Niagara Region and proactive development approach have positioned Welland as a premier destination for business growth and innovation. With significant investments and new facilities, we continue to create jobs and foster economic prosperity.

The finance department has remained steadfast in its commitment to maximizing the impact of every tax dollar, ensuring the continued delivery of quality programs and services. Our prudent financial management, which prioritizes the community’s needs, has allowed us to invest in the community while practicing fiscal responsibility, instilling confidence in our financial management.

We have made great strides in enhancing communication with our residents, embracing new channels to gather feedback and keep everyone informed. Our commitment to listening and adapting to the needs of our community is unwavering.

As we look forward to the future, I am confident that our collective efforts will continue to drive Welland toward even greater success. Together, we are building a city that is vibrant, inclusive, and resilient – a place we are all proud to call home.

Thank you for your continued support and engagement.

Frank Campion, Mayor

welland council

Welland City Council is committed to governing the city towards a productive and prosperous future. With an eye on future generations, Council is focused on managing residential growth and cultivating an economic environment that welcomes new industry and fosters job growth.

Welland City Council

Back row, from left: Ward 3 Councillor John Chiocchio, Ward 4 Councillor Tony Dimarco, Ward 2 Councillor David McLoud, Ward 4 Councillor Bryan Green, Ward 5 Councillor Claudette Richard, Ward 5 Councillor Graham Speck and Ward 2 Councillor Leo VanVliet. Front row, from left: Ward 1 Councillor Adam Moote, Ward 6 Councillor Jamie Lee, Ward 3 Councillor Sharmila Setaram, Mayor Frank Campion, Ward 1 Councillor Mary Ann Grimaldi and Ward 6 Councillor Bonnie Fokkens.

Rob Axiak, cao

Message from the Chief Administrative Officer

As Chief Administrative Officer of the City of Welland, I am pleased to present our annual report, highlighting our achievements and progress over the past year. Our City’s success is built upon our staff’s dedication and hard work, the strategic direction provided by our Council, and our unwavering commitment to encouraging growth.

Our City’s greatest asset is its people. The commitment, professionalism, and innovation demonstrated by our staff have not only been instrumental in achieving our goals but have also directly impacted the lives of our community members. This year, we have focused on enhancing our work environment, providing professional development opportunities, and recognizing the contributions of our employees. We have implemented new training programs, increased our support for mental health and well-being, and fostered a culture of collaboration and excellence. Our staff’s dedication to serving the community is evident in the high-quality programs and services we deliver every day, making our partners feel proud to be a part of this journey.

Our Strategic Plan has guided our actions and decisions, ensuring that we remain focused on our core priorities: Community Engagement and Well-being, Economic Development, Environmental Sustainability, and Infrastructure and Mobility. The plan outlines specific goals and initiatives tailored to our City’s unique needs. From cultivating a strong sense of community to promoting economic growth and environmental stewardship, we are committed to creating a city where everyone can thrive. We invite you to explore the full Strategic Plan on our website and join us in shaping Welland’s future. Together, we can build a stronger, more resilient community for generations to come.

We are committed to opening doors for new growth, both in our people and our places. Investing in our employees ensures that we have the talent and expertise to drive our city forward. We strategically plan and execute development projects to create new opportunities for residents, businesses, and visitors.

Our City’s future is bright, and we are well-positioned to build on our successes. As we look ahead, we will continue prioritizing our strategic initiatives, supporting our staff, and fostering a community where everyone can thrive.

Thank you for your continued support and dedication to making Welland a great place to live, work, play, and invest.

Rob Axiak, CAO

Community Services

Festivals and Events

There were 117 events in 2023, including 24 multi-day events, totalling 142 activity-packed days. Of these events, 75 were City-hosted and included Friday Night Live at the Community Centre, Farmers Market events, such as the Supper Market, and committee and partner events like Canalside Players, Row Ontario, and more.

There were 25 recreational waterway events, and seven were City-hosted in partnership with the sports organization.

75  City-hosted events
25  Recreational waterway events
7  City-partnered events

beatles tribute band playing at civic square

three women posing with hand weights

Welland Community Centre

Canal Bistro offered homemade meals Monday through Friday from September to June; the monthly lunch specials were sold out on the last Friday of each month.

Canalside Players entertained 570 audience members over the five days their show Knickers was performed.

140  programs scheduled in each of the year's four sessions
2,191  active members 
2,503  spring/summer registrants
2,883 fall/winter registrants
young kids smiling at the camera

Welland Summer Day Camp

Welland Summer Day Camp has been operating for more than 40 years and it’s still going strong. In 2023, all 900 spots were filled, and 400 kids were placed on the waitlist.

Welland Sportz Camp

Welland Sportz Camp’s inaugural year was hosted at the Empire Sportsplex. The facility’s multi-sport design allowed campers to learn various athletic skills in a fun, cooperative, and supportive recreational environment.

  • 67 campers registered in the first year

Empire Sportsplex and Rec Rentals @the Docks

Empire Sportsplex and Rec Rentals @ the Docks opened May long weekend.

Empire Sportsplex

Empire Sportsplex offered open access times for all to play at this award-winning facility.

691  court rentals
371  walk-in court rentals

Rec Rentals @ the docks

Rec Rentals was open on weekends for June and September, and seven days a week during July and August.

The Call to Artist—Rec Rentals mural was completed in 2023.

18  group rental bookings
354  age 12 and under canoe/kayak rentals 
280  canoe/kayak rentals
991  canoe/tandem kayak/SUP rentals
223  hydrobike rentals
1,268  single kayak/pedal boat 1-hour rental rentals
148  additional 30 minute extended time purchases
cover of recreational canal safety plan

Recreation Canal Safety Plan

Introduced in 2023, the Recreational Canal Safety Plan was designed to provide a framework for managing safety risks associated with recreational activities associated with the recreational canal. This waterway is the plan’s predominant focus because it is Welland’s most actively promoted destination for recreational activities and events.

Key components of the plan focused on:

  • Safety talks in elementary school classrooms and summer camps to promote safe water practices
  • Lifejacket loaner program
  • Safe swim zones
  • Seasonal messaging about water safety

Parks

In June 2023, Love My Park launched in six parks across all Welland’s wards, capturing the ideas and imagination of neighbourhoods throughout the city.

  • Ward 1 - Bridlewood Park
  • Ward 2 - Glen Park
  • Ward 3 - Hooker Street Park
  • Ward 4 - Gram Park
  • Ward 5 - Bemus Park
  • Ward 6 - Seaway Park

The department’s director, managers, supervisors, co-ordinators, and camp staff attended the engagement sessions held at each park. These evenings were filled with play, music, and conversations. Camp staff entertained children and gathered their ideas while others spoke with the adults. Some friendly competition was also enjoyed when neighbours and staff played cornhole, Kan Jam, and axe throwing.

After the engagement sessions, lists of the short-, medium-, and long-term goals for each park were created. It was decided that a Love My Park engagement session would occur every two years, allowing staff to complete the short- and medium-term goals. Through these sessions, the need to implement a park sign strategy was realized, and that work has begun with the Communications department.

2023 Park Project Updates

Chaffey Park plyaground renewal underway
Boardwalk parkette completed
Memorial Park M1 and M4 lighting projects completed
Sparrow Meadows Park opened September 2023
Playground safety surfacing renewals in 10 parks completed
Five floral tribute beds were in bloom
Welland Stadium infield and netting improvements
River Road boat launch improvements
Woodlawn Cemetery fence, phase one
General park renewals
  • King Street – landscape renovation
  • Chippawa Park Manor Drive – retaining wall
  • Rotary Club of Welland Park – installation of an AODA waterway ramp on the main dock
320  trees planted by City staff
12  memorial trees purchased
1  memorial bench installed
380  trees planted through capital projects and outside partnerships

2023 Facilities Updates

Welland Summer Day Camp has been operating for more than 40 years and it’s still going strong. In 2023, all 900 spots were filled, and 400 kids were placed on the waitlist.

Public Works sand and salt storage dome
Shaw Street storage facility
Maple Park pool accessibility improvements
Memorial Park pool and pool house broke ground
Welland Stadium seating installation
Civic Square canal level flooring replacements
Civic Square community room and ante room improvements
Upgrades and cosmetic improvements to facilities
Continued improvements and repairs to Facilities
Menstrual health product pilot program
Asbestos audit and asbestos management program
AODA audit, including award and start of the program
Development of facilities preventative maintenance program

An aquatic safety audit was completed on outdoor pools, and it provides a community-based mechanism to monitor the safety of aquatic facilities.

The facility operational audit was completed at Welland’s arenas. It offers a plan for self-improvement related to operational best practices, operational tools, and levels of staff training compared with other similar operations.

Approximately 6,620 permits were issued in 2023 for these locations:

  • Chippawa Park Community Centre
  • Hooker Street Community Centre
  • Carrie Lynn Pinard Community Centre
  • Cooks Mills Community Centre
  • Welland Community Centre
  • WIFC Celebration Hall
  • Civic Square
  • Welland arenas

Emergency Services and Bylaw

Welland Fire and Emergency Services

In 2023, Welland Fire and Emergency Services moved to the second stage of its modernization strategy, increasing the complement of full-time firefighters and making operational changes to improve service delivery. The increased staffing will reduce response times and improve public safety. Design of Fire Station 3, the third and final station, was completed and the project is moving ahead at full speed. The department has gained international fame for its public safety messaging efforts and been recognized as an industry leader in the province.

Annual emergency responses returned to pre-pandemic levels, but the occurrences of fire declined overall.

2,613 incidents in 2023
2,330 incidents in 2022
Welland Fire Hall 1
bylaw officer standing in front of a bylaw car

Bylaw Division

The bylaw enforcement team completed $186,768 worth of work in cases where property owners failed to comply with orders. Examples of this work include: grass cutting, refuse removal, tree removal, vacant building board ups, etc.

2023 Investigations

1.379  Investigations
440 penalty notices issued
$173,710  total revenue from penalty notices

Parking Statistics

8,570  penalty notices issued
$240,102 total revenue from penalty notices

Infrastructure Services

construction worker in a hole

Capital Engineering work completed

$7,166,100  road reconstruction – 5,120 linear m
$3,392,000 road rehabilitation – 9,415 linear m
$3,870,300 watermain replacement – 3,928 linear m
$7,505,100 sanitary sewer replacement – 4,193 linear m
$2,093,000 storm sewer replacement – 1,132 linear m
$1,312,800 sidewalk replacement – 5,324 linear m
$643,800 lead water service replacements at 82 locations
$517,600 sanitary spot repairs at 21 locations

Maintenance Program and Studies

2023 CCTV Program
Flushing and inspection of roughly 32,000 m  of sanitary and storm sewers
Roughly 30,000 m of zoom camera to inform 2024 program
Additional roughly 5,200 m of hazard/nuisance flushing of sanitary sewers
Numerous lateral launches and CCTV inspections to inform capital projects

I&I Related

3 priority areas investigated, one priority area remaining
6 CB’s disconnected, with big wins at Harrison/Danforth, Corvette/Wavell, and Lincoln/Coventry
18 cleanouts repaired as identified through I&I studies in priority areas
Identified big win at Southworth/McCabe overflow
Completed the Urban Road Needs Study.

Public Works - Roads

Responsible for approximately 115 km of winter maintenance for sidewalks
As of 2021, the City maintains approximately 300 km of various classified roadways
In 2023, 16.63 km of ditches were cleaned
Every year the City erects approximately 290 bales of snow fence. At 30 ft per bail, that’s 2.65 km

Public Works — Water and Sewer

1,785 microbiological samples
5,292 free chlorine samples
0 non-compliances
100 per cent inspection rating for the DWS
9 valve installation (150mm)
43 sewer lateral repairs/replacements
20 watermain repairs
34 lead service replacements

Public Works — Fleet

1,500 vehicles maintained
1,000+ pieces of equipment maintained

Development Engineering

8  assumed subdivisions
346 lots completed preliminary grading reviews (430 total reviews when counting multiple reviews required due to failures)
230 lots completed final grading reviews (258 total reviews when counting multiple reviews required due to failures)

Infrastructure and Assets Engineering

102 drainage complaints investigated

Planning and Development

engineer drawings

The planning division is responsible for the administration, review, and processing of various applications submitted under the Planning Act. The division also prepares a number of agreements and bylaws, and handles mapping, property matters, and other studies and programs.

2023 by the numbers

8  Zoning bylaw amendments
3 plans of subdivisions
8 Official Plan amendments
57  consents
29  minor variances
5 site plan control applications
7 site plan exemptions
4 extensions of draft approval
3 plans of condominium/exemption requests

Community Improvement Plan (CIP) Applications

Downtown and Health & Wellness Cluster
13  applications received
$11,987,487.05 total estimated grant value
$64,227,831.59 total estimated construction value
$9,308,908 total estimated TIG value
$62,639,378.24 total estimated construction value for TIGs
Brownfield
5  applications received
$24,187,169.68 total estimated grant value
$23,914,650.34 total estimated TIG value
$181,221,427.84 total estimated construction value for TIGs
Gateway
1 application received
$13,135,504.42 total estimated grant value
$60,000,000 total estimated construction value
$13,135,504.42 total estimated TIG value
$43,047,300.00 total estimated construction value for TIGs
200 total jobs created
Affordable Rental Housing
1 applications received
$35,000 total estimated grant value
$775,608.40 total estimated construction value
5 affordable rental units
a couple holding hands walking through a home construction

2023 Building permit construction value by use:

$163,581,601 residential
$3,160,150 commercial
$69,553,300.20 industrial
$60,293,000 institutional
$250,000. agricultural
$56,000 other
621 total number of new dwelling units

Economic Development

Two workers looking over plans in front of a building under construction

The cultivation of strong partnerships and the facilitation of business growth is at the forefront of our economic strategy. Positioned strategically within the thriving Niagara Region and boasting excellent transportation infrastructure, Welland emerges as a premier destination for manufacturing and supply chain operations. With a proactive development approach and shovel-ready land available, Welland presents an ideal environment for businesses seeking to establish or enhance their presence, solidifying its reputation as a leading hub for manufacturing growth and innovation

7 Woodlawn Road – Fonthill Lumber Construction of three new buildings—consisting of a mechanic shop, warehouse, and manufacturing facility, and totalling 96,000 square feet—is complete. The project’s total investment is valued at $18.5 million. Employment base is 51 and 74 full-time equivalent jobs.
59 Canal Bank Street – Linamar 280,000 square foot industrial facility currently under construction with the possibility for future expansion. FTE of 200 is anticipated and hiring has begun. The facility is expected to be operational by February 2025. Linamar Welland will be a state-of-the-art giga casting factory that produces significant structural components for EV vehicles.
615 Rusholme Road - Steelcon 112,750 square foot facility currently in operation. FTE capacity is 200 and recruitment is underway. Steelcon designs, fabricates, and builds industrial, commercial, institutional, and multi-residential projects.
150 Downs Drive Multi – multiunit industrial building A recently constructed 34,000 square foot facility offering a wide array of industrial units for lease, with 70 per cent of the facility leased. FTE count is 30 and anticipated to increase when additional units are leased.
Prince Charles Drive / Rice Road / Thorold Road Development of several food and beverage real estate holdings is complete. The food and beverage patrons include KFC and Halibut House, with additional offerings anticipated.
Innio Two-year employment growth: 158 FTEE
Total staff count: 350
Total shifts: 2.5
20 percent of the 158 employees relocated to Welland
97 per cent of the 350 employees live within Niagara

Finance

The finance department is focused on stretching tax dollars so the City can continue providing quality programs and services to the public.


 

This is an example based on an average residential property with an assessment value of $279,854

Education  $428.18 | 8.71 per cent
Niagara Region  $2,312.94 | 47.03 per cent
City of Welland  $2,176.45 | 44.26 per cent

City of Welland 2023 Operating Budget $71,388,089:

Budget Breakdown $ %
Parks, recreation, pools, arenas, and Welland Community Centre $12,561,207 17.60%
Administration, Clerks, Legal, Finance, Human Resources $10,933,185 15.32%
Fire protection $11,584,833 16.23%
Roads, sidewalks, street cleaning, winter control, and streetlights $10,732,111 15.03%
Debt $8,224,818 11.52%
Contribution to capital projects $7,788,195 10.91%
Transit – conventional, WellTrans, and inter-municipal --- 0.00%
Community planning, building, and economic development $4,192,155 5.87%
Operating grants $2,999,027 4.20%
Contribution to reserves $1,863,322 2.61%
Other grants (permissive and contractual) $509,236 0.71%

Library and Museum

children holding books at a table in a library

Welland Public Library

The Welland Public Library remained committed to providing the community with an exceptional variety of resources, services, activities, and experiences at its three branch locations. Using the Valuing Libraries Toolkit provided by the Ontario Library Service, it’s estimated that for every dollar invested into the Welland Public Library, $5.94 in community socio-economic impact is generated – an impressive return of 594 per cent.

In-person visits rose by more than 27 per cent in 2023, and overall materials usage increased by 7.32 per cent, as compared to 2022. Program offerings and attendance surpassed pre-pandemic levels with 33,777 people attending 1,637 activities.

The Library also focused on strengthening community supports through the introduction of a reading buddies program, non-perishable food pantry, and a tablet lending program. Non-traditional collections also expanded to meet the needs of residents and included new board games, puzzles, toys, Wonderbooks, technology, and musical instruments.

2023 marked the tenth year of operation for the Diamond Trail Branch. Preparations to celebrate the Welland Public Library's 200th year of operation in Welland, happening in 2024, also began.

21,234  Library cardholders
158,979 in-person visits
138,551 items in collection
203,189 items borrowed
576,594 digital resource use
20,546 in-house use of library materials
48,049 internet/Wi-Fi sessions
808,924 online catalogue visits
412,836 visits to library website
20,411 materials exchanged through LiNC
1,637 number of programs
33,777 program attendance
19,085 reference questions
75,283 social media visits

Welland Museum

The Welland Museum is committed to providing residents and visitors with a relevant, fun, and engaging experience. Through interactive exhibits and programs, everyone has the opportunity to learn about our diverse and dynamic city.

In 2023, the Welland Museum launched its new strategic plan and mandate with a focus on the visitor experience. We remain focused on delving into Welland’s unique history while also showcasing Canadian heritage as a whole.

This was also a year of celebration for the Museum; we commemorated the 100th anniversary of the Carnegie Building in Welland. Our community events, including a Roaring ‘20s Fun Fair and a 1920s Soirée, were great successes and we thank the community for supporting these events.

We created Messy @ the Museum, a weekly program for children with a focus on STEAM activities, and we also began offering two weeks of summer camp. We held several sessions for adults, including a book talk with local author William Thomas. We connected with seniors by presenting to retirement groups and senior residents. We also attended Celebration of Nations again. We connected with the District School Board of Niagara at its Heritage Fair and its Parent Involvement Conference. Finally, we shared a pop-up exhibit with the Legislative Assembly of Ontario featuring Morty the Mastodon.

Thank you to our Museum members and visitors for providing us with the opportunity to explore Welland’s rich heritage together.

22,917 website views
128 research requests
857 artifact donations
4,795 attendance 
29,933 social media followers
82 programs

Corporate Communications

Always inviting people to join the conversation

City of Welland staff continue to find new ways to connect and engage with citizens and gather public feedback. With people always changing, their needs are also evolving; therefore, our team aims to leverage the right channels to reach and communicate with a broader audience. At our core is the belief that listening is the essence to better communication.

dogs

By the numbers

10,090 Followers on X
7,100 Followers on Facebook
6,552 Followers on LinkedIn
1,865 Participants on EngagedWelland
62 Media Releases
16 EngageWelland Projects
26 Welland E-Bulletins
61 Podcast Episodes

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