The City of Welland values all community members, striving to accommodate everyone with exceptional customer service.

A leader in breaking down barriers by making City-owned facilities accessible above and beyond the accessibility standards for customer service, Welland continues to improve and adapt to meet the needs of its residents, staff, and broader community members.

Accessibility document or communication support requests

Residents and visitors can request an accessible format or communication support for City services, programs, or documentation.


Toll free TTY: 1-866-273-5094

Residents and visitors can make service inquiries or provide disability-related feedback on the accessibility of the goods, services, and facilities they receive or use in Welland.

Plans and policies

Visit the Accessibility Advisory Committee web page to view all of our accessibility plans and policies.


Accessible parking permit

Holders of a valid accessible parking permit are entitled to special parking privileges in public parking areas and on public roadways. Residents with temporary or permanent disabilities can obtain an application for an accessible parking permit by calling ServiceOntario at 1-800-267-8097 or contacting your local ServiceOntario centre.


Website accessibility features

Welland commits to making its website accessible to all visitors. If you have difficulty viewing any page, please contact

We provide a document, or information contained in a document, in a format required for a person's disability upon request. Visit our accessibility document or communication support request web page for more details.

The site uses cookies to keep track of display preferences. For the best viewing experience, enable javascript and cookies.

Many of our online documents are available in (pdf) format, audibly accessed by standard screen readers. In addition, Adobe Reader users can use the Read Out Loud function to listen to (pdf) documents saved to their computer.

How to use the ReadSpeaker function

ReadSpeaker allows the text on the website to be read out loud. It provides assistance reading text online. By having the text read out loud, you can understand the information on the website more easily. This makes the content more accessible, and you don’t have to download anything as a user.

Listen to the main content

You simply click the listen button to listen to the web page's content:
Screenshot of listen button

A control panel will appear (see image below), and ReadSpeaker automatically starts reading the web page's text out loud.
Screenshot of the control panel

In the control panel you can:

  • pause/restart the reading
  • stop the reading
  • use the progress bar to navigate the audio
  • adjust the volume
  • click the settings icon to adjust the behaviour of the service
  • click the download icon to download the audio file
  • close the control panel

Listen to selected text

You can select a part of the text you want to listen to and then press the pop-up listen button next to the mouse pointer. When you click the pop-up listen button, a control panel appears (see image below), and ReadSpeaker will automatically start reading the text you selected.
Screenshot of pop-up player


In the settings menu, you can:

  • choose whether you want to have the text highlighted while read
  • choose style and colors for the highlighting
  • choose whether you want the reading speed to be slow, medium, or fast
  • choose whether you want the page to scroll automatically to follow the highlighted text
  • choose whether you want the pop-up Listen button to be shown when text is selected

Screenshot of the settings page

Since the control panel is built in (html), you can use tab/shift+tab to navigate in the control panel, and press enter to activate a particular button or link.

Please visit ReadSpeaker's website for more information about online text-to-speech.