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Welland values all members of the community and strives to accommodate everyone regardless of ability.

The City of Welland is a leader in breaking down barriers by making City owned facilities fully accessible above and beyond the Accessibility Standards for Customer Service.

Accessibility Document or Communication Support Requests

Residents and visitors have an opportunity to request an accessible format or communication support for City services, programs or documentation.

⇒ visit our Accessibility Document or Communication Support Request webpage for more information.


Toll free TTY: 1-866-273-5094

Residents and visitors are invited to make service inquiries or provide disability-related feedback on the accessibility of the goods, services and facilities they receive or use at the City of Welland.

Plans and Policies

⇒ Visit the Accessibility Advisory Committee webpage to view all our Accessibility Plans and Policies.


Accessible parking permit

Holders of a valid accessible parking permit are entitled to special parking privileges in public parking areas and on public roadways. Residents with temporary or permanent disabilities can obtain an application for an accessible parking permit by calling ServiceOntario at 1-800-267-8097 or by contacting your local ServiceOntario centre.

Welland Transit

WellTrans is a service that provides public transportation to Welland residents who require an accessible door-to-door transportation service. We will accommodate your medical, educational and recreational transportation requirements.


Website Accessibility Features

The City of Welland is committed to making it's website accessible to all visitors. If you have any difficulty viewing any page, please contact the webmaster@welland.ca

The City of Welland will provide a document, or information contained in a document, in a format that takes into account a person's disability, upon request. Visit our Accessibility Document or Communication Support Request webpage for more information.

The site does use a cookie to keep track of display preference. For the best viewing experience, javascript and cookies should be enabled.

To enhance the accessibility of our online documents, many have been saved in accessible pdf format. As such, they can be audibly accessed by standard screen readers. Adobe Reader “Read Out Loud” functionality can also be used to listen to .pdf documents saved to your computer. A short tutorial video can be found here: www.youtube.com/watch?v=ETOohmYui3Q.


How to use the ReadSpeaker Listen function

ReadSpeaker allows the text on the website to be read out loud to you. It provides you assistance if you have trouble reading text online. By having the text read out loud to you, you can understand the information on the website more easily. This makes the content more accessible and the website more pleasant to visit. As a user you don’t have to download anything.

Listen to the main content

You simply click the Listen button to listen to the webpage's content:
Screenshot of listen button

A control panel will appear (see image below) and ReadSpeaker automatically starts reading the text of the webpage out loud.
Screenshot of the control panel

In the control panel you can:

  • Pause/restart the reading
  • Stop the reading
  • Use the progress bar to navigate in the audio
  • Adjust the volume
  • Click the settings icon to adjust the behavior of the service
  • Click the download icon to download the audio file
  • Close the control panel

Listen to selected text

You can select a part of the text that you want to listen to and then press the pop-up Listen button that appears next to the mouse pointer. When you click the pop-up Listen button, a control panel will appear (see the image below) and ReadSpeaker will automatically start reading the text you have selected.
Screenshot of pop-up player


In the settings menu you can:

  • Choose whether you want to have the text highlighted while read
  • Choose style and colors for the highlighting
  • Choose whether you want the reading speed to be slow, medium, or fast
  • Choose whether you want the page to scroll automatically to follow the highlighted text
  • Choose whether you want the pop-up Listen button to be shown when text is selected

Screenshot of the settings page

Since the control panel is built in html, you can use tab/shift+tab to navigate in the control panel and press enter to activate a certain button or link.

Please visit ReadSpeaker's website for more information about online text to speech.