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Accessible Request

document format or communication support

Provides an opportunity for residents and visitors to request an accessible format or communication support for City services, programs or documentation.

Before you begin:

  • If you are requesting an accessible format, you will need to know the name of the document
  • If you are unsure what format or communication support you require, you can contact the City’s Clerks Office by email or by calling 905-735-1700


If there is a fee, you will be notified.


Online - By completing the online request form

In-person - Please call 905-735-1700 to book an appointment.

By Phone - By calling 905-735-1700 / TTY: 1-866-273-5094

By Email - By e-mailing accessibility@welland.ca