Water Meter Upgrade Program

The City has partnered with and contracted Neptune Technology Group to complete this work. Neptune Technology Group has been in this industry for more than 120 years, with a proven track record of successful partnerships with Canadian water utilities and industry representatives from coast-to-coast.

This project ensures the continued accuracy of the water meter and allows for remote meter reading as opposed to manual reading, creating efficiencies within the system.

This is a mandatory program in accordance with By-laws 2004-119 and 2017-143.

The customer notification process

Neptune Technology Group will contact you to schedule an appointment. You can expect to receive a notification via mail or phone with information on how to book your appointment. If you are a tenant, contact the building owner when you receive this information. Do not contact Neptune until you receive notice. Follow-up notices will be forwarded.

Before the installation

Please ensure the area around the existing water meter is clear and accessible, and leave ample room for the technician to work. Your existing shut-off valve should be located where the water service comes into your house. Check your main water shut-off valve to make sure it is operable.

The installation process

All Neptune employees involved with this project have completed extensive in-class and in-field training programs for meter installation and operation; they know to complete the work using industry best practices. It is our commitment to ensure customer service and quality assurance.

When the Neptune representative arrives to complete the scheduled work, they will have the Neptune Technology Group logo on their vehicle. In addition, they will present themselves at the door with a photo ID badge identifying them as water meter installers. The badge will have their name, identification number, and bar code. Please ensure that they present their colour ID badge containing this important information before entering. The upgrade procedure requires approximately 30 to 90 minutes to complete, during which time the water will be shut off for a brief period. There is no charge for the meter or the installation.

Quick and convenient

You can make appointments to fit your schedule. You will have toll-free telephone access with live representation Monday to Thursday, 8 a.m. to 8 p.m. and Friday, 8 a.m. to 6 p.m. This fully automated system includes customer contacts, appointment scheduling, and after-hours voice messaging.

We look forward to your support and cooperation in making this program successful.

Thank you in advance for your continued understanding and cooperation.