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COVID-19 information details

WellAnd Recovery - Moving Beyond COVID-19

Message from Mayor Campion

As the Province begins to allow certain businesses and services to reopen, we need to remember that COVID-19 is still with us. We need to continue to act responsibly to make certain we are taking precautions to stop the spread.

I recognize the significant strain that COVID-19 has placed on each and every one of us. However, we need to continue to make these sacrifices in order to protect family, friends and our entire community.

Thank you to the front line health workers, EMS and the many people that keep our essential services operating during this difficult time. They are at the front lines and we all need to do our part in protecting them and ourselves.

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WellAnd Recovery – Essential Services

The City of Welland is committed to providing essential services to its residential, commercial, and industrial communities. As Niagara recovers from COVID-19 and begins to resume daily life, city staff are working to support the community.

Current Status of City Services
Building Inspections:
Inspections continue to be conducted by Building Inspectors on construction sites deemed essential by the Provinces Emergency Order. Inspection of non-essential sites have been discontinued pending the repeal of the Emergency Order.
Building Permit Applications:
Building permit applications will continue to be accepted by courier, mail, or electronically for all categories of construction. Staff will review the application based on scope of the proposed construction, confirm the application fee and respond to the applicant accordingly.

Applications will be processed in the permit tracking system up to and including “Ready for Issuance”. Building permit issuance will be subject to collection of all applicable charges and fees in accordance with the City of Welland Fees and Charges Bylaw.

Permits may be issued for all categories of construction with the following caveat:

Please be advised that the issuance of this permit is subject to all restrictions and prohibitions under the law. More specifically, the issuance of this permit does not mean, nor does the City represent or warrant, that construction can be carried out in contravention of any Act, Regulation and/or provincial order prohibiting construction deemed non-essential. Please note that you must review the list of construction projects deemed essential and it is recommended that you seek legal opinion to determine whether your project is deemed essential under the Emergency Management and Civil Protection Act (EMCPA) and its Regulations, as amended from time to time before proceeding with construction in order to avoid contravening the law. Construction projects deemed non-essential are prohibited. Please further note that, subject to any restrictions imposed by the EMCPA and its regulations or other law, Inspections will only be carried out on construction projects deemed essential under the EMCPA and its Regulations, as amended.

Building permits can be picked up by appointment only or mailed upon request. Should you have any further questions, please contact the undersigned at jack.tosta@welland.ca

City of Welland By-law staff are working closely with the Niagara Regional Police Service to enforce Provincial Orders. Upon receiving a complaint, By-law enforcement staff will follow up with homeowners/business owners and advise them of the Order.

If you observe any violation of a Provincial Order, please contact the City’s Bylaw Division directly at 905-735-1700 ext. 2224 or by email to bylaw_enforc@welland.ca. The By-law Enforcement Team is available Monday to Friday, 8:30 a.m. to 4:30 p.m. and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. If a violation occurs outside of these hours, please contact Niagara Regional Police Service at the non-emergency number 905-688-4111.

If you are a business owner and you have questions about the temporary measurers including closures and essential workplaces, call the Stop the Spread Business Information Line at 1-888-444-3659.

Essential construction continues throughout the City of Welland. Please visit our construction and road closure webpage

  • Council meetings/ General Committee meetings:
    View our 2020 Schedule of Council Meetings for updates.
    Please note: Please be advised that all Council Meetings are a public meeting, but our facilities are closed to the public as a precautionary measure. There are options for you to provide comment and view the meetings:
    • Residents can provide a written comments to council@welland.ca.
    • The meeting will be live streamed, which can be viewed on the City’s website.
    Additional social distancing precautions will be in place at the meeting for those required to be in attendance.

    We remind residents that these are unusual times and we are keeping the health and safety of our community as a priority.

    If you have any questions about the meeting, please contact the Clerks Office at clerk@welland.ca

  • Committee meetings have been cancelled until June 30
  • Planning pre-consultation meetings have been cancelled until June 30

downtown parking is still not being enforced.

City of Welland closures of all public facilities id extended to June 30

The decision was made by the City’s Corporate Leadership Team and Emergency Control Group, based on the need to protect City staff and residents; to help contain the spread of COVID-19; and to provide some certainty for user groups and key community stakeholders.

  • City Hall
  • Firehalls
  • Public Works
  • Transit Office
  • The Transit Terminal on East Main Street
  • The Jack Ballantyne Memorial Youth Arena & Main Arena
  • The Welland Community Wellness Complex
  • The Welland International Flatwater Centre
  • Youngs Sportsplex
  • Youth Innovations
  • Chippawa Park Community Center
  • Hooker St Community Center
  • Cooks Mills Hall
  • Carrie Lynn Pinard Centre
Staff will be in the office. The public is encouraged to contact staff by email and phone

City staff recognize that closures will impact a host of users and organizations; however, these measures are necessary to lessen the spread of COVID-19. All individuals or organizations affected by these closures will have their facility rental fees refunded without penalty and staff will work to reschedule events.


All Welland Farmers’ Markets at Market Square have been cancelled. The facility at the Welland Market Square is also closed until June 30th.

Firehall are closed until June 30th. The Fire Department is available by appointment by calling 905-735-1700 Ext. 2403
- citizens may continue to call to report fire safety concerns.

Volunteer Firefighter Recruitment is suspended until further notice, and the Open House scheduled for March 28th was cancelled

Garage and Yard Sales Could Bring More than People to Your Home

Don’t Let COVID-19 be an unwanted visitor in your Front Yard

Garage and Yards sales pose a public health risk to homeowners and buyers.

The Facts Are:

  • a majority of people are following social distancing guidelines and won’t attend garage/yard sales
  • Having more than five people gatherings is prohibited in Ontario. This poses a challenge for garage/yard sale hosts to mandate

There are alternatives:

  • Preparing for a garage/yard sale doesn’t have to be a quick turn-around project. Take time to organize the items and put them in a safe place to sell later. Hosting a sale when the Ontario government allows for larger gatherings will benefit everyone and lessen the spread of COVID-19.
  • Selling items on seller market websites (Kijiji or Facebook Marketplace) can help generate revenue while purging your home of unwanted items. Precautions and social distancing are essential if you plan to take this route. An Internet Transaction Zone is available at Niagara Regional Police Services. Find more information and how to access this service, visit niagarapolice.ca/en/community/Internet-Transaction-Zone.aspx#

Residents Who Want to Host a Garage/Yard Sale

The following guidelines will assist with proper public health and lessen the spread of COVID-19:

  • Limit the number of individuals to five people (Current Ontario Emergency Management Orders) at any given time during the sale
  • Ensure the ability to practice physical distancing
  • Limit the physical touching of items for sale
  • Have handwashing or sanitizing available
  • Have items marked with prices, minimizing the need for personal interaction
  • Request exact change whenever possible

Garbage, Recycling & Organics information can be found on the Niagara Region website.

All three branches of the Welland Public Library are closed until June 30th

  • Marriage ceremony services scheduled to occur in June have been cancelled.
  • Due to our offices being closed to the public, we are not issuing marriage licenses until further notice.
  • For couples who have purchased and obtained a marriage license - marriage licences are valid for 3 months. The Office of the Registrar General is exploring options related to the timeframe on currently issued marriage licences. Additional information to be provided when it comes available.

The Museum is closed until June 30th

  • Parking ticket payments: During the closure of Civic Square, residents can make parking ticket payments using Visa or MasterCard through our online service provider, Paymentus. Cheques can be mailed to our office at 60 East Main St., Welland, ON L3B 3X4, or placed in the Civic Square drop box located at the first set of doors of the Civic Square (closest to Cross Street).

The trails are not closed but physical distancing is required.

The various barricades that were erected to limit entry to parks and recreational amenities are being removed as the province has eased restrictions on select outdoor amenities. However, please note that our by-law staff will continue to enforce gatherings larger than five people and anyone using closed park amenities.

What’s open now

  • Off-leash Dog Park
    • All users must abide by present physical distancing rules. No more then 5 people and their respective dogs allowed in the large dog area and 3 people and their respective dogs in the small dog area. Residents are also reminded to clean up after their dogs in order to help keep the park clean for all to enjoy.
  • All City Parks (excluding playground equipment, pools, splash-pads, sports fields, & washrooms)
  • Skateboard/BMX park
  • River Road Boat launch
  • Canal Lands Trails
  • Lincoln St. Docks

What’s closed until June 30th

  • All outdoor recreational facilities (eg. sports fields, pickle ball courts, playground equipment, pools, splash-pads, sports fields, & washrooms)
  • All washrooms at Merritt Island
  • All pavilions in our parks are closed and are not to be used.
  • Boat Rentals (closed until further notice)
  • Relief for Tax and Water/Wastewater Payments: (see Media Release) The following deferrals will be in effect from March 19 until May 31, 2020:
    • Penalty and interest charges on pending and outstanding tax and water/wastewater billing arrears
    • Interest charges on outstanding account receivables

    In addition, the following deferrals will be in effect from June 1 – June 30, 2020:
    • Penalty and interest charges on 2020 interim tax billings
    • 2020 Water/wastewater billings

  • The Pre-authorized payment program (PAP) will continue for Tax and Water billings. Participants who wish to withdraw from the program can do so without penalty.
  • NSF charges for all tax, water/wastewater, accounts receivable and miscellaneous accounts be waived until June 30, 2020

MPAC Update - 2020 Property Assessment Update Postponed (2020 Assessment Update)

  • The City of Welland Public Works Department staff will not enter private homes and or businesses to complete CCTV inspections or sewer roding of sanitary laterals. Public Works staff will complete CCTV inspections and sewer rodding only if there is access to the sanitary sewer lateral from a clean-out located outside the home at the property line. Please contact us at pw@welland.ca for more information.

Events below have been postponed or cancelled. Please also visit our events webpage

  • Mandolin Orchestra of Niagara – May 31 – Cancelled
  • Welland Rose Festival is Postponed visit wellandrosefestival.com for updates
  • Seniors’ Month Event – June 2 – Postponed until October 1
  • 167th Annual Niagara Regional Exhibition - June 5 to June 7 - Cancelled - visit https://www.niagaraex.com/
  • Velvetone’s Spring Concert – June 7 – Cancelled
  • Summer Social Kick off – June 12 – Cancelled
  • Welland Dragon Boat Festival – June 12 to June 13 - Cancelled – visit www.wifc.ca
  • Berry Bonanza - June 13 - Cancelled
  • MYAC Youth Paddle - June 19 - Cancelled
  • Rose City Triathlon – June 27 to June 28 - Cancelled – visit www.wifc.ca
  • Recreation Month Events – Cancelled
  • Canada Day Celebration - July 1 - Cancelled
  • Canadian Tire Welland Floatfest – July 5 - Cancelled – visit wellandfloatfest.com
  • Cora Regatta – July 11 - Cancelled – visit www.wifc.ca
  • RowOntario Masters – July 12 - Cancelled – visit www.wifc.ca
  • Meet the Neighbours - July 15 - Cancelled
  • Concerts on the Canal music summer series - Cancelled
  • Pop Up in the Park - Cancelled for the month of July
  • Meet the Neighbours - August 19 - Cancelled

The Transit Office and the Transit Terminal on East Main Street are closed until June 30th

No Transit service on Victoria Day or Canada Day
Welland Transit will not be providing service on Victoria Day (Monday, May 18th, 2020) or Canada Day (Wednesday, July 1st, 2020) due to the cancellation of all events on these two Statutory Holidays.

Welland Transit Customer Safety Request

Transit Customers… Public Health Officials are encouraging you to wear some form of facial protection when utilizing public transit. This protection does not have to be a formal medical grade face mask, it can be anything that prevents your respiratory droplets from reaching others when you talk / breathe or landing on surfaces others may touch. More information can be found in our Customer Safety Request poster.

Effective end of service Saturday, April 11th, 2020, until further notice, Welland Transit will be providing the following levels of service;

Welland Transit
  • Essential public transportation service in Welland will be operating Monday to Friday inclusive from 8 a.m. to 6 p.m.
  • To use this service, a resident needs to call Welland Transit from 8 a.m. to 3 p.m. at least one day prior to the requested pick-up time, effective Monday, April 13th, 2020. Booking for a ride will be accommodated on a ‘first come – first serve basis’ and the request cannot be any further out than two weeks from the date of the call. Please note times are subject to change with notice.
  • To book your trip, kindly call (905) 735-1700 ext. 2291
WellTrans Service
  • WellTrans service will be available Monday to Friday inclusive from 10 a.m. to 6 p.m.
  • To book a trip, kindly call (905) 414-7921.
Niagara Region Transit
  • Until further notice, all Niagara Region Transit services, which include the Port Colborne Link are operating on the hourly frequency Saturday service Monday to Saturday. For further information, kindly visit niagararegion.ca/transit or call (905) 980-6000 ext. 3550.
Port Colborne Community
  • The Port Colborne Community service will be suspended until further notice after end of service Thursday, April 9th, 2020.

Boarding will take place at the rear doors unless you require a mobility device, which would allow you to board at the front door. There will be no fares required by our customers during this challenging period.

This limited service is for essential trips only, which includes; medical appointments, employment, and weekly grocery store trips.


Deferral of Rate Increase for Water/Wastewater Billings:
Retail rate increases for Water/Wastewater billings, normally scheduled for April, May and June billings, will be deferred until the billing cycle commencing July 1, 2020, to provide additional financial relief to our residents and businesses.

  • Water meter installations for new home construction will continue
  • Water Quality Complaints will continue by appointment only and must be prearranged first by calling 905-735-1700 Ext. 3000

Spring and Summer Recreational Programming:

All Spring and Summer 2020 Recreational Programming at the Welland Community Wellness Complex (WCWC) has been cancelled, and the WCWC will remain closed until further notice. All registrants will be contacted via email regarding credits or refunds and the options available to them:

Option 1 – You are entitled to a full refund. If you wish to receive a refund, please submit a written request to registration@welland.ca. All refunds are processed by cheque, it will be mailed to you.

Option 2 –You have the funds remain on your account for future payment of hall/pavilion rentals, programming, workshops, ticketed special events and more. If you wish to leave a credit on account, you need to do nothing. Credits on account do not expire.

Children’s Summer Camp:

After much consideration; we have made the difficult decision to cancel our camp program for 2020. We are confident that this is the wisest decision for our campers, our families, our staff and the several individual communities from which our campers and staff come from.

A full credit has been returned to your account and a few options are available to you:

Option 1 – If paid in full, you are entitled to a full refund. If you wish to receive a refund, please submit a written request to registration@welland.ca. All refunds are processed by cheque, it will be mailed to you. Due to the volume of cancellations, the refund process will take longer than our general 3 week timeline. We appreciate your patience as we work through issuing refunds.

Option 2 – If paid in full, you can apply all or a part of money paid towards future opportunities with the City of Welland including rentals, programming, workshops, ticketed special events and more. If you wish to leave a credit on account, you need to do nothing. Credits on account do not expire.

Option 3 – If you registered with scheduled payments, payments have been canceled. Cheques can be returned to you when safe to do so or if you wish for us to destroy them, please submit a written request to registration@welland.ca.

All Community Centres and Facilities are closed until July 6th

  • The Welland Community Wellness Complex
  • The Welland International Flatwater Centre
  • Youngs Sportsplex
  • Chippawa Park Community Center
  • Cooks Mills Hall
  • Carrie Lynn Pinard Centre

WellAnd Recovery -

Community Support Forward

Community Support graphic The global pandemic might have changed our daily routine and put pressure on our mental and emotional health, but there is help. Welland is moving forward and looking for new ways to support all communites. All tiers of government are rolling up their sleeves to assist individuals and families with recovery.

Economic Building Forward

Economy Reboot graphic The Provincial Government initiated phase one of A Framework for Re-opening our Province. To help businesses navigate through the three-phase guidelines, visit Reopening Ontario after COVID-19. City staff are here to help guide you and your business during the re-opening stage of the economy. We remain committed to collaborative thinking and re-imagining services that produce quick results.
City of Welland's COVID-19

To our business community we have developed a summary of grants, resources and programs in response to the COVID-19 pandemic to assist you during these uncertain times, please click the link below for further details.
Government Support for Businesses

To our residents we have developed a summary of assistance, resources and programs in response to the COVID-19 pandemic to assist you during these uncertain times, please click the link below for further details.
Government Support for Individuals

Community Assistance
The City of Welland recognizes the challenges being faced by vulnerable persons in the community due to the COVID-19 pandemic.

Please click the button above to view a list of resources, that are provided to help residents obtain essential supplies and groceries.

Support Local Businesses
Please click the button above to view a list of essential businesses that are offering service to residents during the pandemic. (i.e. Restaurants; Pharmacies; Grocery Stores; Delivery Services; Telehealth)
Informational Links
Memorandums from:
Vance Badawey's Office