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COVID-19 information details

WellAnd Recovery - Moving Beyond COVID-19


Message from Mayor Campion

As the Province begins to allow certain businesses and services to reopen, we need to remember that COVID-19 is still with us. We need to continue to act responsibly to make certain we are taking precautions to stop the spread.

I recognize the significant strain that COVID-19 has placed on each and every one of us. However, we need to continue to make these sacrifices in order to protect family, friends and our entire community.

Thank you to the front line health workers, EMS and the many people that keep our essential services operating during this difficult time. They are at the front lines and we all need to do our part in protecting them and ourselves.

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WellAnd Recovery – Essential Services

As of June 19, 2020 Niagara is operating under Stage-Two. Full details regarding Provincial re-opening guidelines are available here.

The City of Welland is committed to providing essential services to its residential, commercial, and industrial communities. As Niagara recovers from COVID-19 and begins to resume daily life, city staff are working to support the community.

Current Status of City Services
Building Inspections
Building Inspections continue to be conducted by Building Inspectors in accordance with the City of Welland Safe Operating Procedure During Covid-19.
Temporary Procedures for Submission of Documents
Please note that while City Hall is closed to the public the following procedures for submission of documents apply:

Submissions can be made Via Canada Post, courier service or through the mail slot located in the front of City Hall.

Additionally, applications and documentation may be submitted electronically however payment can only be made by cheque.

Any documentation received through the drop box will be subject to mandatory three-day quarantine period. Staff will review all applications based on scope of the proposed construction, confirm the application fee and respond to the applicant accordingly.

Applications will be processed in the permit tracking system up to and including “Ready for Issuance”. Building permit issuance will be subject to collection of all applicable charges and fees in accordance with the City of Welland Fees and Charges Bylaw.

Building permits can be picked up by appointment only or mailed upon request. Should you have any further questions, please contact the undersigned at jack.tosta@welland.ca

City of Welland By-law staff are working closely with the Niagara Regional Police Service to enforce Provincial Orders. Upon receiving a complaint, By-law enforcement staff will follow up with homeowners/business owners and advise them of the Order.

If you observe any violation of a Provincial Order, please contact the City’s Bylaw Division directly at 905-735-1700 ext. 2224 or by email to bylaw_enforc@welland.ca. The By-law Enforcement Team is available Monday to Friday, 8:30 a.m. to 4:30 p.m. and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. If a violation occurs outside of these hours, please contact Niagara Regional Police Service at the non-emergency number 905-688-4111.

If you are a business owner and you have questions about the temporary measurers including closures and essential workplaces, call the Stop the Spread Business Information Line at 1-888-444-3659.

Essential construction continues throughout the City of Welland. Please visit our construction and road closure webpage

  • Council meetings/ General Committee meetings:
    View our 2020 Schedule of Council Meetings for updates.
    Please note: Please be advised that all Council Meetings are a public meeting, but our facilities are closed to the public as a precautionary measure. There are options for you to provide comment and view the meetings:
    • Residents can provide a written comments to council@welland.ca.
    • The meeting will be live streamed, which can be viewed on the City’s website.
    Additional social distancing precautions will be in place at the meeting for those required to be in attendance.

    We remind residents that these are unusual times and we are keeping the health and safety of our community as a priority.

    If you have any questions about the meeting, please contact the Clerks Office at clerk@welland.ca

  • Committee meetings have been cancelled until further notice
  • Planning pre-consultation meetings have been cancelled until further notice

City of Welland closures of all public facilities - closed until further notice

The decision was made by the City’s Corporate Leadership Team and Emergency Control Group, based on the need to protect City staff and residents; to help contain the spread of COVID-19; and to provide some certainty for user groups and key community stakeholders.

  • City Hall
  • Firehalls
  • Public Works
  • Transit Office
  • The Transit Terminal on East Main Street
  • The Jack Ballantyne Memorial Youth Arena & Main Arena
  • The Welland Community Wellness Complex
  • The Welland International Flatwater Centre
  • Youth Innovations
  • Chippawa Park Community Center
  • Hooker St Community Center
  • Cooks Mills Hall
  • Carrie Lynn Pinard Centre

Facilities now open

  • Youngs Sportsplex
Staff will be in the office. The public is encouraged to contact staff by email and phone

City staff recognize that closures will impact a host of users and organizations; however, these measures are necessary to lessen the spread of COVID-19. All individuals or organizations affected by these closures will have their facility rental fees refunded without penalty and staff will work to reschedule events.

 

Hours of Operation: Saturday's 8:00am-12:00pm

Managed with strict protocols to minimize the spread of COVID-19, the Welland Farmers’ Market will initially offer a small group of vendors Saturday, July 11th, and grow accordingly throughout the summer. Vendors will sell between 8:00 a.m. and 12:00 p.m. at designated stalls, located in the courtyard between the Market Square buildings. Patrons will enter on the east side of the market. City staff will be present to monitor and manage the number of customers entering the market. Staff will encourage people to wear face coverings for public safety measures and will offer hand sanitizer.

Firehall are closed until further notice. The Fire Department is available by appointment by calling 905-735-1700 Ext. 2403
- citizens may continue to call to report fire safety concerns.

Volunteer Firefighter Recruitment is suspended until further notice, and the Open House scheduled for March 28th was cancelled

Garage and Yard Sales Could Bring More than People to Your Home

Don’t Let COVID-19 be an unwanted visitor in your Front Yard

Garage and Yards sales pose a public health risk to homeowners and buyers.

The Facts Are:

  • a majority of people are following social distancing guidelines and won’t attend garage/yard sales
  • Having more than ten people gatherings is prohibited in Ontario. This poses a challenge for garage/yard sale hosts to mandate

There are alternatives:

  • Preparing for a garage/yard sale doesn’t have to be a quick turn-around project. Take time to organize the items and put them in a safe place to sell later. Hosting a sale when the Ontario government allows for larger gatherings will benefit everyone and lessen the spread of COVID-19.
  • Selling items on seller market websites (Kijiji or Facebook Marketplace) can help generate revenue while purging your home of unwanted items. Precautions and social distancing are essential if you plan to take this route. An Internet Transaction Zone is available at Niagara Regional Police Services. Find more information and how to access this service, visit niagarapolice.ca/en/community/Internet-Transaction-Zone.aspx#

Residents Who Want to Host a Garage/Yard Sale

The following guidelines will assist with proper public health and lessen the spread of COVID-19:

  • Limit the number of individuals to ten people (Current Ontario Emergency Management Orders) at any given time during the sale
  • Ensure the ability to practice physical distancing
  • Limit the physical touching of items for sale
  • Have handwashing or sanitizing available
  • Have items marked with prices, minimizing the need for personal interaction
  • Request exact change whenever possible

Garbage, Recycling & Organics information can be found on the Niagara Region website.

The Main Branch will be expanding curbside delivery service, effective June 22. Appointments can be made between the hours of 9:30 - 4:30pm, Monday to Friday.

Effective July 6, the Seaway Mall branch will offer contactless pickup of materials as well as computer sessions by appointment only. Anticipated hours of operation are Monday - Thursday 10-5 and Saturdays 11-5.

Diamond Trail Branch is anticipated to open on July 21. Hours will be 1-5, Tuesdays and Thursdays and 11-3 on Saturdays.

  • Couples may contact the clerks office to book a marriage ceremony starting July 6, 2020
  • Marriage ceremony services scheduled to occur in June have been cancelled.
  • Due to our offices being closed to the public, we are not issuing marriage licenses until further notice.
  • For couples who have purchased and obtained a marriage license - marriage licences are valid for 3 months. The Office of the Registrar General is exploring options related to the timeframe on currently issued marriage licences. Additional information to be provided when it comes available.

The Museum is closed until further notice

Effective Monday, June 22, 2020 paid parking will be enforced behind Civic Square

  • Parking ticket payments: During the closure of Civic Square, residents can make parking ticket payments using Visa or MasterCard through our online service provider, Paymentus. Cheques can be mailed to our office at 60 East Main St., Welland, ON L3B 3X4, or placed in the Civic Square drop box located at the first set of doors of the Civic Square (closest to Cross Street).

Full details regarding Provincial re-opening guidelines are available here.

The trails are not closed but physical distancing is required.

The various barricades that were erected to limit entry to parks and recreational amenities are being removed as the province has eased restrictions on select outdoor amenities. However, please note that our by-law staff will continue to enforce gatherings larger than ten people and anyone using closed park amenities.

What’s open now

  • Off-leash Dog Park
    • All users must abide by present physical distancing rules. No more then 5 people and their respective dogs allowed in the large dog area and 3 people and their respective dogs in the small dog area. Residents are also reminded to clean up after their dogs in order to help keep the park clean for all to enjoy.
    • The dog park fountain remains closed until further notice
  • All City Parks (excluding playground equipment, sports fields, & washrooms)
  • Skateboard/BMX park
  • River Road Boat launch
  • Canal Lands Trails
  • Lincoln St. Docks
  • Rosie Smith Pool (opens on July 10, 2020)
    visit our Public Swimming webpage under the Public Swimming 2020 tab for a list of new procedures in effect.
    Wading Pool will be closed for the 2020 Season.
  • All splash pads (opens on July 11, 2020)

What’s closed until further notice

  • All outdoor recreational facilities (eg. sports fields, pickle ball courts, playground equipment & washrooms)
  • All washrooms at Merritt Island
  • All pavilions in our parks are closed and are not to be used.
  • Boat Rentals (closed until further notice)

The following will be in effect from June 1 – August 31, 2020:

  • No Penalty and interest charges on 2020 tax billings

The Pre-authorized payment program (PAP) will continue for Tax billings. Participants who wish to withdraw from the program can do so without penalty.

NSF charges for all tax, water/wastewater, accounts receivable and miscellaneous accounts be waived until August 31, 2020

Patio Information can be found here on

  • Sidewalk and Parking Spot Patio
  • New or Expanded Outdoor Patios on Private Property
  • The City of Welland Public Works Department staff will not enter private homes and or businesses to complete CCTV inspections or sewer roding of sanitary laterals. Public Works staff will complete CCTV inspections and sewer rodding only if there is access to the sanitary sewer lateral from a clean-out located outside the home at the property line. Please contact us at pw@welland.ca for more information.

Events below have been postponed or cancelled. Please also visit our events webpage

  • Mandolin Orchestra of Niagara – May 31 – Cancelled
  • Welland Rose Festival is Postponed visit wellandrosefestival.com for updates
  • Seniors’ Month Event – June 2 – Postponed until October 1
  • 167th Annual Niagara Regional Exhibition - June 5 to June 7 - Cancelled - visit https://www.niagaraex.com/
  • Velvetone’s Spring Concert – June 7 – Cancelled
  • Summer Social Kick off – June 12 – Cancelled
  • Welland Dragon Boat Festival – June 12 to June 13 - Cancelled – visit www.wifc.ca
  • Berry Bonanza - June 13 - Cancelled
  • MYAC Youth Paddle - June 19 - Cancelled
  • Rose City Triathlon – June 27 to June 28 - Cancelled – visit www.wifc.ca
  • Recreation Month Events – Cancelled
  • Canada Day Celebration - July 1 - Cancelled
  • Canadian Tire Welland Floatfest – July 5 - Cancelled – visit wellandfloatfest.com
  • Cora Regatta – July 11 - Cancelled – visit www.wifc.ca
  • RowOntario Masters – July 12 - Cancelled – visit www.wifc.ca
  • Meet the Neighbours - July 15 - Cancelled
  • Concerts on the Canal music summer series - Cancelled
  • Pop Up in the Park - Cancelled for the month of July
  • Meet the Neighbours - August 19 - Cancelled

Welland Transit Customer Safety Request

Transit Customers… Public Health Officials are encouraging you to wear some form of facial protection when utilizing public transit. This protection does not have to be a formal medical grade face mask, it can be anything that prevents your respiratory droplets from reaching others when you talk / breathe or landing on surfaces others may touch. More information can be found in our Customer Safety Request poster.

Welland Transit

Effective Sunday, June 28th, 2020

Welland Transit will be providing service on all 8 routes on an hourly frequency from 8 a.m. to 6 p.m. seven days per week.
Also, as of Monday, June 29th, 2020 customers will be required to pay a fare when boarding the bus.
The Bus Terminal will be open from 8 a.m. to 3:45 p.m. with safe distancing measures in place and enhanced cleaning protocols.
It is strongly recommended that all Transit customers either boarding the buses or entering the Terminal wear a face covering (mask) for the safety of all.
WellTrans Service
  • WellTrans service will be available seven days per week from 8 a.m. to 6 p.m.
  • To book a trip, kindly call (905) 414-7921.
Niagara Region Transit
  • Until further notice, all Niagara Region Transit services, which include the Port Colborne Link are operating on the hourly frequency Saturday service Monday to Saturday from 7 a.m. to 9 p.m. For further information, kindly visit niagararegion.ca/transit or call (905) 980-6000 ext. 3550.
Port Colborne Community
  • The Port Colborne Community bus service has been suspended until further notice. For further updates, kindly visit the City of Port Colborne’s website.
Safety Measures For Everyone’s Protection

It is strongly recommended that all Transit customers either boarding the buses or entering the Terminal wear a face covering (mask) for the safety of all.
All boarding will take place at the front door effective Monday, June 22nd .
The Bus Operators will be protected by a clear Plexiglas barrier – you can still talk with them as you board.
Upon boarding the bus, you’ll notice every other row of seats is blocked off. Kindly sit in the open seats/rows to encourage safe distancing.
When the Terminal opens on June 29th, there will be Transit staff present to assist you as you enter the facility.

 

The following will be in effect from June 1 – September 30, 2020:

  • No penalty and interest charges on 2020 Water/wastewater billings

The Pre-authorized payment program (PAP) will continue for Tax and Water billings. Participants who wish to withdraw from the program can do so without penalty.

NSF charges for all tax, water/wastewater, accounts receivable and miscellaneous accounts be waived until August 31, 2020

Retail rate increases for Water/Wastewater billings, normally scheduled for April, May and June billings, will be deferred until the billing cycle commencing July 1, 2020, to provide additional financial relief to our residents and businesses.

  • Water meter installations for new home construction will continue
  • Water Quality Complaints will continue by appointment only and must be prearranged first by calling 905-735-1700 Ext. 3000

Spring and Summer Recreational Programming:

All Spring and Summer 2020 Recreational Programming at the Welland Community Wellness Complex (WCWC) has been cancelled, and the WCWC will remain closed until further notice. All registrants will be contacted via email regarding credits or refunds and the options available to them:

Option 1 – You are entitled to a full refund. If you wish to receive a refund, please submit a written request to registration@welland.ca. All refunds are processed by cheque, it will be mailed to you.

Option 2 –You have the funds remain on your account for future payment of hall/pavilion rentals, programming, workshops, ticketed special events and more. If you wish to leave a credit on account, you need to do nothing. Credits on account do not expire.

Children’s Summer Camp:

After much consideration; we have made the difficult decision to cancel our camp program for 2020. We are confident that this is the wisest decision for our campers, our families, our staff and the several individual communities from which our campers and staff come from.

A full credit has been returned to your account and a few options are available to you:

Option 1 – If paid in full, you are entitled to a full refund. If you wish to receive a refund, please submit a written request to registration@welland.ca. All refunds are processed by cheque, it will be mailed to you. Due to the volume of cancellations, the refund process will take longer than our general 3 week timeline. We appreciate your patience as we work through issuing refunds.

Option 2 – If paid in full, you can apply all or a part of money paid towards future opportunities with the City of Welland including rentals, programming, workshops, ticketed special events and more. If you wish to leave a credit on account, you need to do nothing. Credits on account do not expire.

Option 3 – If you registered with scheduled payments, payments have been canceled. Cheques can be returned to you when safe to do so or if you wish for us to destroy them, please submit a written request to registration@welland.ca.

Community Centres and Facilities now open

  • Youngs Sportsplex

Community Centres and Facilities are closed

  • The Welland Community Wellness Complex
  • The Welland International Flatwater Centre
  • Chippawa Park Community Center
  • Cooks Mills Hall
  • Carrie Lynn Pinard Centre

WellAnd Recovery -

Community Support Forward

Community Support graphic The global pandemic might have changed our daily routine and put pressure on our mental and emotional health, but there is help. Welland is moving forward and looking for new ways to support all communites. All tiers of government are rolling up their sleeves to assist individuals and families with recovery.

Economic Building Forward

Economy Reboot graphic As on June 19, 2020 Niagara is operating under Stage-Two of A Framework for Re-opening our Province. To help businesses navigate through the three-phase guidelines, visit Reopening Ontario after COVID-19. City staff are here to help guide you and your business during the re-opening stage of the economy. We remain committed to collaborative thinking and re-imagining services that produce quick results.
City of Welland's COVID-19

To our business community we have developed a summary of grants, resources and programs in response to the COVID-19 pandemic to assist you during these uncertain times, please click the link below for further details.
Government Support for Businesses

To our residents we have developed a summary of assistance, resources and programs in response to the COVID-19 pandemic to assist you during these uncertain times, please click the link below for further details.
Government Support for Individuals

Community Assistance
The City of Welland recognizes the challenges being faced by vulnerable persons in the community due to the COVID-19 pandemic.

Please click the button above to view a list of resources, that are provided to help residents obtain essential supplies and groceries.


Support Local Businesses
Please click the button above to view a list of essential businesses that are offering service to residents during the pandemic. (i.e. Restaurants; Pharmacies; Grocery Stores; Delivery Services; Telehealth)
Informational Links
Memorandums from:
Vance Badawey's Office
poster for face covering safely