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COVID-19 information details

WellAnd Recovery - Moving Beyond COVID-19

Re-imagining and Re-designing Your City Services as we Move Beyond COVID-19

As our communities move into stage-three of the Ontario government’s Plan to Re-open the Province, the City of Welland is also following a careful and phased approach to opening city facilities and restarting city services. Our biggest priority continues to be the health and safety of you, your family, and city staff.

Planning for a safe, gradual re-opening is a challenging process that requires city staff to re-imagine how we provide services. Our strategy focuses on smarter service delivery with a safe approach to customer service.

As you and your family begin to rediscover your city, please be mindful that COVID-19 still exists in Niagara and beyond. Your social connection to others and interaction with your city is different now, but we assure you that staff intend to progress city programs and services back to the levels you depend on.

Stay Vigilant

COVID-19 is still here, so please continue to practice physical distancing and help lessen the spread. Stay connected to and follow Niagara Region Public Health for safety practices.

Covid Limits of gatherings
Niagara Stage 3
Poster - Masks required
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WellAnd Recovery – Essential Services

As of July 24, 2020 Niagara is operating under Stage-Three.

Planning for a safe, gradual re-opening is a challenging process that requires city staff to re-imagine program and service delivery. The City is committed to expanding city programs and services with a safe approach to customer service.

Current Status of City Services

The Welland Main Arena will open its doors to user groups on Sept. 8, 2020

The arena will have strict public safety Return to Play protocols in place to help lessen the spread of COVID-19 and create a recreational space where participants feel comfortable and safe

Recreation and Culture Ambassadors will be on-site to perform temperature screenings at the facility entrance and assist with hand sanitization and Return to Play procedures

Spectators are not permitted in the arena due to provincial guidelines allowing a maximum of 50 people indoors; however, one parent or caregiver per child is allowed to enter with the child during registered ice-time

Everyone entering the facility, from age five and up, must wear a face covering when not on the ice

Building Inspections
Building Inspections continue to be conducted by Building Inspectors in accordance with the City of Welland Safe Operating Procedure During Covid-19.
Temporary Procedures for Submission of Documents

In person submission can now be made at City Hall by appointment only. Please contact Megan Paterson at 905-735-1700 x 2257.

Submissions with payment may also be made Via Canada Post, courier service or through the mail slot located in the front of City Hall.

Additionally, applications and documentation may be submitted electronically however payment can only be made by cheque. Therefore in order to avoid potential delays, it is recommended that applications accompanied by payment are made in person or by mail.

Any application received without payment will be considered as an incomplete application and not subject to the mandatory review timelines.

Staff will review all applications based on scope of the proposed construction, confirm the application fee and respond to the applicant accordingly.

Applications will be processed in the permit tracking system up to and including “Ready for Issuance”. Building permit issuance will be subject to collection of all applicable charges and fees in accordance with the City of Welland Fees and Charges Bylaw.

Building permits can be picked up by appointment only or mailed upon request. Should you have any further questions, please contact jack.tosta@welland.ca

City of Welland By-law staff are working closely with the Niagara Regional Police Service to enforce Provincial Orders. Upon receiving a complaint, By-law enforcement staff will follow up with homeowners/business owners and advise them of the Order.

If you observe any violation of a Provincial Order, please contact the City’s Bylaw Division directly at 905-735-1700 ext. 2224 or by email to bylaw_enforc@welland.ca. The By-law Enforcement Team is available Monday to Friday, 8:30 a.m. to 4:30 p.m. and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. If a violation occurs outside of these hours, please contact Niagara Regional Police Service at the non-emergency number 905-688-4111.

If you are a business owner and you have questions about the temporary measurers including closures and essential workplaces, call the Stop the Spread Business Information Line at 1-888-444-3659.

Essential construction continues throughout the City of Welland. Please visit our construction and road closure webpage

  • Council meetings/ General Committee meetings:
    View our 2020 Schedule of Council Meetings for updates.
    Please note: Please be advised that all Council Meetings are a public meeting, but our facilities are closed to the public as a precautionary measure. There are options for you to provide comment and view the meetings:
    • Residents can provide a written comments to council@welland.ca.
    • The meeting will be live streamed, which can be viewed on the City’s website.
    Additional social distancing precautions will be in place at the meeting for those required to be in attendance.

    We remind residents that these are unusual times and we are keeping the health and safety of our community as a priority.

    If you have any questions about the meeting, please contact the Clerks Office at clerk@welland.ca

  • Committee meetings have been cancelled until further notice
  • Planning pre-consultation meetings have been cancelled until further notice

Facilities now open / Services opening in Stage-Three

  • City Hall
    - Aug 4 - offices open by appointment only with pre-screening
  • Firehalls
    - Full services, including fire prevention and property inspection. Meetings by appointment
  • Transit Terminal on East Main Street
  • Welland Community Wellness Complex
    - Aug 31 - soft re-opening. Staff are developing programming in alignment with the province's phase three strategy
    Opening Aug. 31, 2020: M-F: 9am-2pm and 5pm- 9pm & Sat-Sun: 9am-2pm
  • Welland Main Arena
    see above for more information under Arena (Main)
  • Youngs Sportsplex
    - for indoor tennis and outdoor soccer with physical distancing. Capacity restrictions in place

Facilities closed until further notice:

  • Carrie Lynn Pinard Centre
  • Chippawa Park Community Center
  • Cooks Mills Hall
  • Hooker St Community Center
  • Jack Ballantyne Memorial Youth Arena
  • Public Works
  • Transit Office
  • Welland International Flatwater Centre
  • Youth Innovations
Staff will be in the office. The public is encouraged to contact staff by email and phone

City staff recognize that closures will impact a host of users and organizations; however, these measures are necessary to lessen the spread of COVID-19. All individuals or organizations affected by these closures will have their facility rental fees refunded without penalty and staff will work to reschedule events.


Hours of Operation: Saturday's 8:00am-12:00pm

Managed with strict protocols to minimize the spread of COVID-19, the Welland Farmers’ Market will initially offer a small group of vendors Saturday, July 11th, and grow accordingly throughout the summer. Vendors will sell between 8:00 a.m. and 12:00 p.m. at designated stalls, located in the courtyard between the Market Square buildings. Patrons will enter on the east side of the market. City staff will be present to monitor and manage the number of customers entering the market. Staff will encourage people to wear face coverings for public safety measures and will offer hand sanitizer.

Firehall are closed until further notice. The Fire Department is available by appointment by calling 905-735-1700 Ext. 2403
- citizens may continue to call to report fire safety concerns.

Garage and Yard Sales Could Bring More than People to Your Home

Don’t Let COVID-19 be an unwanted visitor in your Front Yard

Garage and Yards sales pose a public health risk to homeowners and yard sale buyers.

The Facts Are:

  • a majority of people are following social distancing guidelines and won’t attend garage/yard sales
  • Gatherings are not to exceed more than 100 people

There are alternatives:

  • Preparing for a garage/yard sale doesn’t have to be a quick turn-around project. Take time to organize the items and put them in a safe place to sell later. Hosting a sale when the Ontario government allows for larger gatherings will benefit everyone and lessen the spread of COVID-19.
  • Selling items on seller market websites (Kijiji or Facebook Marketplace) can help generate revenue while purging your home of unwanted items. Precautions and social distancing are essential if you plan to take this route. An Internet Transaction Zone is available at Niagara Regional Police Services. Find more information and how to access this service, visit niagarapolice.ca/en/community/Internet-Transaction-Zone.aspx#

Residents Who Want to Host a Garage/Yard Sale

The following guidelines will assist with proper public health and lessen the spread of COVID-19:

  • Limit the number of individuals to ten people (Current Ontario Emergency Management Orders) at any given time during the sale
  • Ensure the ability to practice physical distancing
  • Limit the physical touching of items for sale
  • Have handwashing or sanitizing available
  • Have items marked with prices, minimizing the need for personal interaction
  • Request exact change whenever possible

Garbage, Recycling & Organics information can be found on the Niagara Region website.

Moving into "Phase 3" on July 24, 2020, the Library is prepared to enhance hours/services as outlined below:

  • August 4 - Expand Main Branch Hours to the following schedule. We anticipate that curbside pickup will continue and the Library services will be available by appointment. Services include browsing, computer appointments, maker-space use, microfilm, etc..
    Mondays - Thursdays - 9am - 8pm
    Fridays - 9am - 6pm
    Saturdays - 9am - 5pm
  • Seaway Mall hours -
    August 17 - open to the public Monday - Thursday 10am - 7pm
    Friday 9-5pm
    Saturday 9-5
    Currently - will remain at current levels. Services available by appointment.
    Mondays - Thursdays - 10am -5pm
    Saturdays - 11am - 5pm
  • Diamond Trail hours will remain at current levels. Services available by appointment.
    Tuesdays & Thursdays - 1pm - 5pm
    Saturdays - 11am - 3pm
  • Programming will continue to be available online throughout the summer. Hybrid options (online and perhaps some in-person) will be explored for fall 2020. Community room rentals remain unavailable until further notice.

Beginning on Wednesday, July 15, 2020, the City of Welland will be issuing Marriage Licences by appointment. Niagara residents who wish to obtain a Marriage Licence are required to book an appointment with the Clerks Department by calling 905-735-1700 Ext. 0, or emailing marriage@welland.ca.

Appointments will be scheduled Monday, Wednesday, and Thursday between 9:00 a.m. and 12:00 p.m.

Welland Civic Square will remain closed to the public except for the issuance of Marriage Licences or for other pre-arranged appointments.

The Museum is under renovations; therefore will not open to the public during the summer season. The museum is offering virtual tours at wellandmuseum.ca

Effective Monday, June 22, 2020 paid parking will be enforced behind Civic Square

  • Parking ticket payments: During the closure of Civic Square, residents can make parking ticket payments using Visa or MasterCard through our online service provider, Paymentus. Cheques can be mailed to our office at 60 East Main St., Welland, ON L3B 3X4, or placed in the Civic Square drop box located at the first set of doors of the Civic Square (closest to Cross Street).

Full details regarding Provincial re-opening guidelines are available here.

Please note that our by-law staff will continue to enforce large gatherings and anyone using closed park amenities.

What’s open now

  • Trails are open but physical distancing is required.
  • Canal Lands Trails
  • Off-leash Dog Park
    • All users must abide by present physical distancing rules. Residents are also reminded to clean up after their dogs in order to help keep the park clean for all to enjoy.
    • The dog park fountain remains closed until further notice
  • All City Parks
    • Public Washrooms at Merritt Island (main building only), Welland Skate Park & Welland International Flatwater Centre only
    • City-owned public playground equipment opens with periodic cleaning - opens on July 31
    • Baseball Fields (Quaker Road only) can be booked provided organizations submit a safety protocol plan
  • Skateboard/BMX park
  • River Road Boat launch
  • Lincoln St. Docks
  • Rosie Smith Pool - (Pool officially closes: September 6, 2020)
    visit our Public Swimming webpage under the Public Swimming 2020 tab for a list of new procedures in effect.
    Wading Pool will be closed for the 2020 Season.
  • All splash pads
    visit our Public Swimming webpage under the Splash Pads tab for more information.
    Memorial Splash Pad: the last day open is Sunday, September 6th.
    Chippawa and Glenwood Splash Pads: only open on weekends beginning Saturday, September 5th until Sunday, September 27th

What’s closed until further notice

  • All pavilions in our parks are closed and are not to be used.
  • Boat Rentals closed for the season
  • City-owned Soccer, Lawn bowling, Cricket Fields, pickle ball courts, & most washrooms
  • Maple Park Courts, Chippawa Courts and Gaiser Road Multi-Courts
  • Maple Park Pool and Memorial Park Pool are closed for the season
  • Wading Pools will be closed for the season.

The following will be in effect from June 1 – August 31, 2020:

  • No Penalty and interest charges on 2020 tax billings

The Pre-authorized payment program (PAP) will continue for Tax billings. Participants who wish to withdraw from the program can do so without penalty.

NSF charges for all tax, water/wastewater, accounts receivable and miscellaneous accounts be waived until August 31, 2020

Patio Information can be found here on

  • Sidewalk and Parking Spot Patio
  • New or Expanded Outdoor Patios on Private Property

Commencing August 4, 2020, Public Works staff will enter homes by appointment only for the following services:

  • Sewer rodding of sanitary sewer laterals
  • CCTV inspections of sanitary sewer laterals
  • CCTV of sanitary sewer Laterals for the Sewage Water Alleviation Program

Events below have been postponed or cancelled. Please also visit our events webpage

  • Mandolin Orchestra of Niagara – May 31 – Cancelled
  • Welland Rose Festival is Postponed
  • Seniors’ Month Event – June 2 – Postponed until October 1
  • 167th Annual Niagara Regional Exhibition - June 5 to June 7 - Cancelled - visit https://www.niagaraex.com/
  • Velvetone’s Spring Concert – June 7 – Cancelled
  • Summer Social Kick off – June 12 – Cancelled
  • Welland Dragon Boat Festival – June 12 to June 13 - Cancelled – visit www.wifc.ca
  • Berry Bonanza - June 13 - Cancelled
  • MYAC Youth Paddle - June 19 - Cancelled
  • Rose City Triathlon – June 27 to June 28 - Cancelled – visit www.wifc.ca
  • Recreation Month Events – Cancelled
  • Canada Day Celebration - July 1 - Cancelled
  • Canadian Tire Welland Floatfest – July 5 - Cancelled – visit wellandfloatfest.com
  • Cora Regatta – July 11 - Cancelled – visit www.wifc.ca
  • RowOntario Masters – July 12 - Cancelled – visit www.wifc.ca
  • Meet the Neighbours - July 15 - Cancelled
  • Concerts on the Canal music summer series - Cancelled
  • Pop Up in the Park - Cancelled for the month of July
  • Meet the Neighbours - August 19 - Cancelled
Masks Required

The new mandatory mask by-law includes all regional and municipal public transit—excluding all transit drivers who are protected by a plexiglass barrier—and also includes municipal buildings.

The by-law comes into effect at 12:01 a.m. on July 31, 2020, and will remain in effect until Oct. 1, 2020, unless extended by Regional Council.

Welland Transit

Effective Sunday, August 2nd, 2020 and will remain in effect until further notice

Welland Transit is increasing its services beginning Aug 2, 2020 to support Niagara moving into the province’s stage-three recovery phase. Increased availability and convenience of public transportation will play an integral part in the economic and social recovery of the community.
  • Mon to Sat routes 501 through 509 inclusive operate hourly from 6:30 a.m. to 9:30 a.m.
  • Mon to Sat routes 505, 506, 508, and 509 operate on half hour service from 9:30 a.m. to 6:00 p.m.
  • Mon to Sat hourly service on all routes from 6:00 p.m. to 10:00 p.m.
  • Sun hourly service on all eight routes

Effective Sunday, June 28th, 2020 to August 1st, 2020

Welland Transit will be providing service on all 8 routes on an hourly frequency from 8 a.m. to 6 p.m. seven days per week.
Also, as of Monday, June 29th, 2020 customers will be required to pay a fare when boarding the bus.
The Bus Terminal will be open from 8 a.m. to 3:45 p.m. with safe distancing measures in place and enhanced cleaning protocols.
It is strongly recommended that all Transit customers either boarding the buses or entering the Terminal wear a face covering (mask) for the safety of all.
WellTrans Service
  • WellTrans service will be available seven days per week from 8 a.m. to 6 p.m.
  • To book a trip, kindly call (905) 414-7921.
Niagara Region Transit
  • Until further notice, all Niagara Region Transit services, which include the Port Colborne Link are operating on the hourly frequency Saturday service Monday to Saturday from 7 a.m. to 9 p.m. For further information, kindly visit niagararegion.ca/transit or call (905) 980-6000 ext. 3550.
Port Colborne Community
  • The Port Colborne Community bus service has been suspended until further notice. For further updates, kindly visit the City of Port Colborne’s website.
Safety Measures For Everyone’s Protection

It is strongly recommended that all Transit customers either boarding the buses or entering the Terminal wear a face covering (mask) for the safety of all.
All boarding will take place at the front door effective Monday, June 22nd .
The Bus Operators will be protected by a clear Plexiglas barrier – you can still talk with them as you board.
Upon boarding the bus, you’ll notice every other row of seats is blocked off. Kindly sit in the open seats/rows to encourage safe distancing.
When the Terminal opens on June 29th, there will be Transit staff present to assist you as you enter the facility.

Welland Transit Customer Safety Request

Transit Customers… Public Health Officials are encouraging you to wear some form of facial protection when utilizing public transit. This protection does not have to be a formal medical grade face mask, it can be anything that prevents your respiratory droplets from reaching others when you talk / breathe or landing on surfaces others may touch. More information can be found in our Customer Safety Request poster.


The following will be in effect from June 1 – September 30, 2020:

  • No penalty and interest charges on 2020 Water/wastewater billings

The Pre-authorized payment program (PAP) will continue for Tax and Water billings. Participants who wish to withdraw from the program can do so without penalty.

NSF charges for all tax, water/wastewater, accounts receivable and miscellaneous accounts be waived until August 31, 2020

Retail rate increases for Water/Wastewater billings, normally scheduled for April, May and June billings, will be deferred until the billing cycle commencing July 1, 2020, to provide additional financial relief to our residents and businesses.

  • Water meter installations for new home construction will continue
  • Water Quality Complaints will continue by appointment only and must be prearranged first by calling 905-735-1700 Ext. 3000
  • Water meter inspections for real estate transactions
  • Water meter general maintenance, inspections, and new meter installs

Welcome Current and New WCWC Members

The Welland Community Wellness Complex opens its doors on August 31, 2020. We welcome back our old and new members. Please visit the city’s all-new Fall Program Wellness Guide Online, and sign up for programs beginning September 3, 2020.

Fall Drop-in Programs Begin September 1, 2020
Fall Paid Programs Begin September 21, 2020

Welland Community Wellness Complex
Hours beginning Aug 31, 2020
M-F: 9am-2pm and 5pm- 9pm
Sat-Sun: 9am-2pm

Community Centres and Facilities now open

  • Youngs Sportsplex

Community Centres and Facilities are closed

  • The Welland Community Wellness Complex - gradual opening starting Aug 31
  • The Welland International Flatwater Centre
  • Chippawa Park Community Center
  • Cooks Mills Hall
  • Carrie Lynn Pinard Centre
Hours of Operation
  • City Hall:
    M-F: Currently closed. Open by appointment only with pre-screening
  • Welland Community Wellness Complex
    M-F: 9am-2pm and 5pm- 9pm
    Sat-Sun: 9am-2pm
  • Farmers’ Market:
    Sat: 8:00am – 12:00pm
City of Welland's COVID-19

Government Support for Businesses
Government of Ontario
Government of Canada
Cross-Border Manufacturers Guidebook
Provincial economic impacts survey

Government Support for Individuals
Government of Ontario
Government of Canada

Community Assistance
The City of Welland recognizes the challenges being faced by vulnerable persons in the community due to the COVID-19 pandemic.

Please click the button above to view a list of resources, that are provided to help residents obtain essential supplies and groceries.

Support Local Businesses
Informational Links
Memorandums from:
Vance Badawey's Office

WellAnd Recovery -

Community Support Forward

Community Support graphic The global pandemic might have changed our daily routine and put pressure on our mental and emotional health, but there is help. Welland is moving forward and looking for new ways to support all communites. All tiers of government are rolling up their sleeves to assist individuals and families with recovery.

Economic Building Forward

Economy Reboot graphic As on July 24, 2020 Niagara is operating under Stage-Three of A Framework for Re-opening our Province. To help businesses navigate through the three-phase guidelines, visit Reopening Ontario after COVID-19. City staff are here to help guide you and your business during the re-opening stage of the economy. We remain committed to collaborative thinking and re-imagining services that produce quick results.