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COVID-19 information details

WellAnd Recovery - Moving Beyond COVID-19

Re-imagining and Re-designing Your City Services as we Move Beyond COVID-19

As our communities adapt to the provincial government's COVID-19 Response Framework: Keeping Ontario Safe and Open, the City of Welland is also following a careful and phased approach to opening city facilities and restarting/maintaining city services. Our biggest priority continues to be the health and safety of you, your family, and city staff.

Planning for any future inconsistencies in services is a challenging process that requires city staff to re-imagine how we provide services. Our strategy focuses on smarter service delivery with a safe approach to customer service.

As you and your family begin to rediscover your city, please be mindful that COVID-19 still exists in Niagara and beyond. Your social connection to others and interaction with your city is different now, but we assure you that staff intend to progress city programs and services back to the levels you depend on.

Stay Vigilant

COVID-19 is still here, so please continue to practice physical distancing and help lessen the spread. Stay connected to and follow Niagara Region Public Health for safety practices.

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WellAnd Recovery – Essential Services

November 13, 2020: The Ontario Government’s COVID-19 Response Framework: Keeping Ontario Safe and Open has Niagara in the ORANGE RESTRICT LEVEL. For more information on this and to view the document, visit https://files.ontario.ca/moh-covid-19-response-framework-keeping-ontario-safe-and-open-en-2020-11-03.pdf

Current Status of City Services

The arena will has strict public safety Return to Play protocols in place to help lessen the spread of COVID-19 and create a recreational space where participants feel comfortable and safe

Recreation and Culture Ambassadors are on-site to perform temperature screenings at the facility entrance and assist with hand sanitization and Return to Play procedures.

Spectators are not permitted in the arena.

There is a 40 skater maximum allowed in the arena at this time.

Everyone entering the facility, from age two and up, must wear a face covering when not on the ice.

Visit the public skating webpage for more information

Building Inspections
Building Inspections continue to be conducted by Building Inspectors in accordance with the City of Welland Safe Operating Procedure During Covid-19.
Temporary Procedures for Submission of Documents

In person submission can now be made at City Hall by appointment only. Please contact Megan Paterson at 905-735-1700 x 2257.

Submissions with payment may also be made Via Canada Post, courier service or through the mail slot located in the front of City Hall.

Additionally, applications and documentation may be submitted electronically however payment can only be made by cheque. Therefore in order to avoid potential delays, it is recommended that applications accompanied by payment are made in person or by mail.

Any application received without payment will be considered as an incomplete application and not subject to the mandatory review timelines.

Staff will review all applications based on scope of the proposed construction, confirm the application fee and respond to the applicant accordingly.

Applications will be processed in the permit tracking system up to and including “Ready for Issuance”. Building permit issuance will be subject to collection of all applicable charges and fees in accordance with the City of Welland Fees and Charges Bylaw.

Building permits can be picked up by appointment only or mailed upon request. Should you have any further questions, please contact jack.tosta@welland.ca

City of Welland By-law staff are working closely with the Niagara Regional Police Service to enforce Provincial Orders. Upon receiving a complaint, By-law enforcement staff will follow up with homeowners/business owners and advise them of the Order.

If you observe any violation of a Provincial Order, please contact the City’s Bylaw Division directly at 905-735-1700 ext. 2224 or by email to bylaw_enforc@welland.ca. The By-law Enforcement Team is available Monday to Friday, 8:30 a.m. to 4:30 p.m. and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. If a violation occurs outside of these hours, please contact Niagara Regional Police Service at the non-emergency number 905-688-4111.

If you are a business owner and you have questions about the temporary measurers including closures and essential workplaces, call the Stop the Spread Business Information Line at 1-888-444-3659.

Essential construction continues throughout the City of Welland. Please visit our construction and road closure webpage

  • Council meetings/ General Committee meetings:
    View our 2020 Schedule of Council Meetings for updates.
    Please note: Please be advised that all Council Meetings are a public meeting, but our facilities are closed to the public as a precautionary measure. There are options for you to provide comment and view the meetings:
    • Residents can provide a written comments to council@welland.ca.
    • The meeting will be live streamed, which can be viewed on the City’s website.
    Additional social distancing precautions will be in place at the meeting for those required to be in attendance.

    We remind residents that these are unusual times and we are keeping the health and safety of our community as a priority.

    If you have any questions about the meeting, please contact the Clerks Office at clerk@welland.ca

  • Committee meetings have been cancelled until further notice
  • Planning pre-consultation meetings have been cancelled until further notice

Facilities now open / Services opening in Stage-Three

  • City Hall
    - Aug 4 - offices open by appointment only with pre-screening
  • Firehalls
    - Full services, including fire prevention and property inspection. Meetings by appointment
  • Transit Terminal on East Main Street
  • Welland Community Wellness Complex
    - Aug 31 - soft re-opening. Staff are developing programming in alignment with the province's phase three strategy
    Opening Aug. 31, 2020: M-F: 9am-2pm and 5pm- 9pm & Sat-Sun: 9am-2pm
  • Welland Main Arena
    see above for more information under Arena (Main)
  • Youngs Sportsplex
    - for indoor tennis and outdoor soccer with physical distancing. Capacity restrictions in place

Facilities closed until further notice:

  • Carrie Lynn Pinard Centre
  • Chippawa Park Community Center
  • Cooks Mills Hall
  • Hooker St Community Center
  • Jack Ballantyne Memorial Youth Arena
  • Public Works
  • Transit Office
  • Welland International Flatwater Centre
  • Youth Innovations
Staff will be in the office. The public is encouraged to contact staff by email and phone

City staff recognize that closures will impact a host of users and organizations; however, these measures are necessary to lessen the spread of COVID-19. All individuals or organizations affected by these closures will have their facility rental fees refunded without penalty and staff will work to reschedule events.


Hours of Operation: Saturday's 8:00am-12:00pm

Managed with strict protocols to minimize the spread of COVID-19, the Welland Farmers’ Market will initially offer a small group of vendors Saturday, July 11th, and grow accordingly throughout the summer. Vendors will sell between 8:00 a.m. and 12:00 p.m. at designated stalls, located in the courtyard between the Market Square buildings. Patrons will enter on the east side of the market. City staff will be present to monitor and manage the number of customers entering the market. Staff will encourage people to wear face coverings for public safety measures and will offer hand sanitizer.

Firehall are closed until further notice. The Fire Department is available by appointment by calling 905-735-1700 Ext. 2403
- citizens may continue to call to report fire safety concerns.

Garbage, Recycling & Organics information can be found on the Niagara Region website.

Beginning on Wednesday, July 15, 2020, the City of Welland will be issuing Marriage Licences by appointment. Niagara residents who wish to obtain a Marriage Licence are required to book an appointment with the Clerks Department by calling 905-735-1700 Ext. 0, or emailing marriage@welland.ca.

Appointments will be scheduled Monday, Wednesday, and Thursday between 9:00 a.m. and 12:00 p.m.

Welland Civic Square will remain closed to the public except for the issuance of Marriage Licences or for other pre-arranged appointments.

The Museum is under renovations; therefore will not open to the public during the summer season. The museum is offering virtual tours at wellandmuseum.ca

Effective Monday, June 22, 2020 paid parking will be enforced behind Civic Square

  • Parking ticket payments: During the closure of Civic Square, residents can make parking ticket payments using Visa or MasterCard through our online service provider, Paymentus. Cheques can be mailed to our office at 60 East Main St., Welland, ON L3B 3X4, or placed in the Civic Square drop box located at the first set of doors of the Civic Square (closest to Cross Street).

Full details regarding Provincial re-opening guidelines are available here.

Please note that our by-law staff will continue to enforce large gatherings and anyone using closed park amenities.

What’s open now

  • Trails are open but physical distancing is required.
  • Canal Lands Trails
  • Off-leash Dog Park
    • All users must abide by present physical distancing rules. Residents are also reminded to clean up after their dogs in order to help keep the park clean for all to enjoy.
    • The dog park fountain remains closed until further notice
  • All City Parks
    • Public Washrooms at Merritt Island (main building only), Welland Skate Park & Welland International Flatwater Centre only
    • City-owned public playground equipment opens with periodic cleaning - opens on July 31
    • Baseball Fields (Quaker Road only) can be booked provided organizations submit a safety protocol plan
  • Skateboard/BMX park
  • River Road Boat launch
  • Lincoln St. Docks
  • Rosie Smith Pool - (Pool officially closes: September 6, 2020)
    visit our Public Swimming webpage under the Public Swimming 2020 tab for a list of new procedures in effect.
    Wading Pool will be closed for the 2020 Season.
  • All splash pads
    visit our Public Swimming webpage under the Splash Pads tab for more information.
    Memorial Splash Pad: the last day open is Sunday, September 6th.
    Chippawa and Glenwood Splash Pads: only open on weekends beginning Saturday, September 5th until Sunday, September 27th

What’s closed until further notice

  • All pavilions in our parks are closed and are not to be used.
  • Boat Rentals closed for the season
  • City-owned Soccer, Lawn bowling, Cricket Fields, pickle ball courts, & most washrooms
  • Maple Park Courts, Chippawa Courts and Gaiser Road Multi-Courts
  • Maple Park Pool and Memorial Park Pool are closed for the season
  • Wading Pools will be closed for the season.

The following will be in effect from June 1 – August 31, 2020:

  • No Penalty and interest charges on 2020 tax billings

The Pre-authorized payment program (PAP) will continue for Tax billings. Participants who wish to withdraw from the program can do so without penalty.

NSF charges for all tax, water/wastewater, accounts receivable and miscellaneous accounts be waived until August 31, 2020

Commencing August 4, 2020, Public Works staff will enter homes by appointment only for the following services:

  • Sewer rodding of sanitary sewer laterals
  • CCTV inspections of sanitary sewer laterals
  • CCTV of sanitary sewer Laterals for the Sewage Water Alleviation Program
Masks Required

The new mandatory mask by-law includes all regional and municipal public transit—excluding all transit drivers who are protected by a plexiglass barrier—and also includes municipal buildings.

The by-law comes into effect at 12:01 a.m. on July 31, 2020, and will remain in effect until Oct. 1, 2020, unless extended by Regional Council.

Welland Transit

Effective Sunday, August 2nd, 2020 and will remain in effect until further notice

Welland Transit is increasing its services beginning Aug 2, 2020 to support Niagara moving into the province’s stage-three recovery phase. Increased availability and convenience of public transportation will play an integral part in the economic and social recovery of the community.
  • Mon to Sat routes 501 through 509 inclusive operate hourly from 6:30 a.m. to 9:30 a.m.
  • Mon to Sat routes 505, 506, 508, and 509 operate on half hour service from 9:30 a.m. to 6:00 p.m.
  • Mon to Sat hourly service on all routes from 6:00 p.m. to 10:00 p.m.
  • Sun hourly service on all eight routes
WellTrans Service
  • WellTrans service will be available seven days per week from 8 a.m. to 6 p.m.
  • To book a trip, kindly call (905) 414-7921.
Niagara Region Transit
  • Until further notice, all Niagara Region Transit services, which include the Port Colborne Link are operating on the hourly frequency Saturday service Monday to Saturday from 7 a.m. to 9 p.m. For further information, kindly visit niagararegion.ca/transit or call (905) 980-6000 ext. 3550.
Port Colborne Community
  • The Port Colborne Community bus service has been suspended until further notice. For further updates, kindly visit the City of Port Colborne’s website.
Safety Measures For Everyone’s Protection

It is strongly recommended that all Transit customers either boarding the buses or entering the Terminal wear a face covering (mask) for the safety of all.
All boarding will take place at the front door effective Monday, June 22nd .
The Bus Operators will be protected by a clear Plexiglas barrier – you can still talk with them as you board.
Upon boarding the bus, you’ll notice every other row of seats is blocked off. Kindly sit in the open seats/rows to encourage safe distancing.
When the Terminal opens on June 29th, there will be Transit staff present to assist you as you enter the facility.

Welland Transit Customer Safety Request

Transit Customers… Public Health Officials are encouraging you to wear some form of facial protection when utilizing public transit. This protection does not have to be a formal medical grade face mask, it can be anything that prevents your respiratory droplets from reaching others when you talk / breathe or landing on surfaces others may touch. More information can be found in our Customer Safety Request poster.


The following will be in effect from June 1 – September 30, 2020:

  • No penalty and interest charges on 2020 Water/wastewater billings

The Pre-authorized payment program (PAP) will continue for Tax and Water billings. Participants who wish to withdraw from the program can do so without penalty.

NSF charges for all tax, water/wastewater, accounts receivable and miscellaneous accounts be waived until August 31, 2020

Retail rate increases for Water/Wastewater billings, normally scheduled for April, May and June billings, will be deferred until the billing cycle commencing July 1, 2020, to provide additional financial relief to our residents and businesses.

  • Water meter installations for new home construction will continue
  • Water Quality Complaints will continue by appointment only and must be prearranged first by calling 905-735-1700 Ext. 3000
  • Water meter inspections for real estate transactions
  • Water meter general maintenance, inspections, and new meter installs

Welcome Current and New WCWC Members

The Welland Community Wellness Complex opens its doors on August 31, 2020. We welcome back our old and new members. Please visit the city’s all-new Fall Program Wellness Guide Online, and sign up for programs beginning September 3, 2020.

Fall Drop-in Programs Begin September 1, 2020
Fall Paid Programs Begin September 21, 2020

Welland Community Wellness Complex
Hours beginning Aug 31, 2020
M-F: 9am-2pm and 5pm- 9pm
Sat-Sun: 9am-2pm

Community Centres and Facilities now open

  • Youngs Sportsplex

Community Centres and Facilities are closed

  • The Welland Community Wellness Complex - gradual opening starting Aug 31
  • The Welland International Flatwater Centre
  • Chippawa Park Community Center
  • Cooks Mills Hall
  • Carrie Lynn Pinard Centre

WellAnd Recovery -

Community Support Forward

The global pandemic might have changed our daily routine and put pressure on our mental and emotional health, but there is help. Welland is moving forward and looking for new ways to support all communities. All tiers of government are rolling up their sleeves to assist individuals and families with recovery.

Economic Building Forward

The global COVID-19 pandemic has had a profound impact on the business, commercial, and industrial sectors in our community. The Economic Development team is committed to re-imagining and re-building Welland’s economic landscape.

Visit Made in Welland website for resources that can assist with business recovery during COVID-19

Hours of Operation
  • City Hall:
    M-F: Currently closed. Open by appointment only with pre-screening
  • Welland Community Wellness Complex
    M-F: 9am-2pm and 5pm- 9pm
    Sat-Sun: 9am-2pm
  • Farmers’ Market:
    Sat: 8:00am – 12:00pm
City of Welland's COVID-19

Government Support for Businesses
Government of Ontario
Government of Canada
Cross-Border Manufacturers Guidebook
Provincial economic impacts survey

Government Support for Individuals
• Government of Ontario
• Government of Canada

Community Assistance
The City of Welland recognizes the challenges being faced by vulnerable persons in the community due to the COVID-19 pandemic.

Please click the button above to view a list of resources, that are provided to help residents obtain essential supplies and groceries.

Support Local Businesses
Informational Links
Memorandums from:
Vance Badawey's Office