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FAQ

Welland Transit


 

A) Welland Transit does not operate on holidays

A) The Ontario Seniors’ Public Transit Tax Credit is a new Ontario credit that applies only to Seniors that came into effect on July 1st, 2017. Seniors are eligible to claim a refundable Ontario Tax Credit on their income tax return for the following Transit purchases:

  • For all non cash fares on conventional transit only with a receipt. Thus, Single tickets for Seniors, 10-Ride, Monthly passes, and Inter-Municipal Senior 2-Ride, 10-Ride and Monthly passes are eligible for Seniors to claim with a receipt.
  • Also, Seniors will be eligible for a tax credit only for cash fares on specialized transit (WellTrans) without a receipt. WellTrans riders are responsible to track their own cash payments as Welland Transit cannot provide information for cash fares.

Keep your receipts to submit with your return. Welland Transit cannot replace lost receipts for income tax purposes.

The full details regarding the OSPTTC are available here: https://www.ontario.ca/PAGE/ONTARIO-seniors-public-transit-tax-credit

Please note that the now expired Federal Tax Credit can be claimed by all riders meeting the requirements of the program, but only for purchases made specifically for the months of January to June 2017.

More on the expired Federal Tax Credit for public transit passes with details on how to make a claim on your 2017 Income Tax return can be found here: http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/ncm-tx/rtrn/cmpltng/ddctns/lns360-390/364/menu-eng.html

A) Visit the City’s Event Calendar

A) Yes, at the terminal, you can look for your item by stopping at the terminal counter or by calling 905-735-1700 ext 2192 or email: transit@welland.ca

A) All passes & ride cards can be purchased at the following sales locations:

  • The Downtown Terminal (160 East Main St, Welland)
  • Seaway Mall, 800 Niagara Street, Welland
  • Transit Office, 75 Federal Rd, Welland

A) A Trans-cab is a service that replaces the bus system in areas the regular Conventional service doesn’t travel to due to time restraints. Please see our Trans-cab page for more details.

A) Yes, We have a WellTrans service that persons with mobility issues can apply for, Please visit our WellTrans page for details and applications.

A) We do not have a designated smoking area. You will need to leave the Bus Terminal property if you wish to smoke. Smoking is not permitted on any City of Welland property this includes the Bus Terminal.

A) The Region does not offer this as an option however we do sell 2-ride passes that are available for $12.00

A) After boarding the bus in Welland and paying the fare with cash or a punch card you can request one transfer from the driver so that you can transfer to another bus at the downtown terminal. A transfer is only good at the drop off location and cannot be saved to use at another time.

A) No, When boarding a bus in Welland you can pay one fare of $6.00 to the driver and ask for a Regional Transfer. Once at the Terminal you can transfer to the Regional bus. The Transfer is a onetime use only transfer.

A) You can use your Regional Monthly pass on the Regional Buses, City buses in: Welland, St Catharines, Niagara Falls, Port Colborne, Fort Erie and Thorold. The Regional Monthly pass does not cover the Brock Link or NOTL link. For more information on the Regional buses you can visit www.niagararegion.ca/transit or call 1-800-263-7215 ext 3550.

A) We do not sell greyhound tickets and we cannot provide any details about the services they provide. You can contact them at www.greyhound.ca or call 1-800-661 8747 for information.

A) Mega bus does use the property at the Welland Terminal although we do not sell Megabus tickets and cannot provide any information about ticket sales. You can contact Megabus directly at 1-866-488-4452 or www.megabus.com

A) The Region does not offer this as an option however we do sell 2-ride passes that are available for $12.00

A) We do not have a mobile map at this time however our new website is mobile friendly please check for detours delays and cancellations. If you can’t find what you’re looking for you can check with staff at the terminal or by calling 905-735-1700 ext 2192

A) With a paying Adult you can take up to 4 children under the age of 12 for free.

A) The buses have limited room. Strollers cannot block the walkway or take up room that a wheelchair may need during your trip. If you are asked to fold up your stroller because there is not room in the bus you may need to wait for the next bus.

A) Wagon’s are not permitted on the bus at any time.

A) The Welland bus route map is colour #1 is orange, #2 is Brown, #3 is Green, #4 is purple, #5 is burgundy, #6 is light blue, #8 is pink, #9 is dark blue.

picture Downtown terminal with stops

A) Once exiting the rear/main doors at the terminal the buses are in the following order:
To the left of the platform, #5, 4, 3 last bus is #8
To the right of the platform, #6, 2, 1 last bus #9