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Streetlight Service Request

We appreciate your help to identify street lights that are malfunctioning.
You can submit your report using our form below or by calling 905-735-1700 ext. 2212 (between 8:30am - 4:30pm) or ext. 3000 (after hours)
  • We ask for your name and phone number in case staff needs to follow up with you.
  • The nearest municipal address is helpful to assist staff in locating the correct street light
  • It is very helpful to have the pole number, if posted on the pole

Contact Name: *

Daytime Phone: *

Address: *

Email: *

How many street lights are affected?
(Must choose one option) *

Single Light Scenario (1 or 2 lights)
Multiple light Scenario (more than 3 lights)

What is wrong with the street light(s)?
(Please check one or more of the boxes below:) *

Light is out  

Light is half out

Light is dim  

Light is on during the day

Light is flickering (turning on and off slowly)

Light is flashing (quick strobe flash pattern)

Other Problem (please specify):

Has there been any damage done to the street light and/or street light pole?
(Please check one or more of the boxes below:)*

Hanging or broken light fixture

Damaged street light pole

Trees are blocking light

Broken glass from street light

None

Other Damage (please specify):

Type of Light: (Must choose one option) *

LED light Decorative Light with street id
LED   Decorative  

What is the Location of the Street Light Request?

Address/Street Name: *
Closest intersection: *
Do you know the street light ID number, please enter it here:
Do you know the hydro pole number, please enter it here:

Is there any additional information that you can provide to help identify the correct street light?
(Which side of the street; various landmarks on or near the street light)

* required fields

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Please Note:

  • Before you press the send button, make sure that your contact information is correct.
  • Please allow 48 hours for e-mail replies.
  • Please do not use this form for unsolicited commercial contacts, Thank you.