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FAQ

Arena

 

 

A) Viewing a facility’s availability;

  • Access your organization’s ACTIVE Net online site. Sign into your account by clicking “Sign In” and entering your login and password credentials. If you do not have an account, click “Create an Account” and enter all required fields.
  • Scroll to the top banner over and click on the “Reservations” label. Click “View Facility Details” and you will see a list of facilities which you can View As “Facility List” or “Facility Type List.”
  • Once you reach a list of the facilities listed, you can click “View Availability” next to the facility whose availability you wish to view.
  • A monthly calendar will appear indicating the times that a facility is available for each day of the month. Tip: If you wish to view the general facility’s details, click on the facility’s name. A facility’s hours, address, capacity, and description will appear.

A) Please contact us at bookings@welland.ca or at 905-735-1700 x 4000. Also a Facility Reservation Hotline phone in the Main Arena Lobby.