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Who to Call

To contact the municipal departments by email please go to our contact us page and select the appropriate department.

Who to call:

Municipal Service Centre -

Sewer Roding and CCTV Inspections The City of Welland Public Works Department staff performs CCTV sewer lateral inspections and sewer rodding of private homes and or businesses from locations that are safe and accessible both indoors and outdoors. Please contact us at pw@welland.ca for more information.
  • Bridge Maintenance - 905-735-1700 ext. 3000
  • Debris Removal on Right-of-way - 905-735-1700 ext. 3000
  • Driveway Aprons - 905-735-1700 ext. 3000
  • Laneways - 905-735-1700 ext. 3000
  • New Culvert Installation - 905-735-1700 ext. 3000
  • New Driveway Installation - 905-735-1700 ext. 2212
  • Construction of New Sewer Lateral Installation - 905-735-1700 ext. 2251, 2257
  • Construction of New Water Service Installation - 905-735-1700 ext. 2251, 2257
  • Poor Water Pressure - 905-735-1700 ext. 3000
  • Rear yard Catchbasin Maintenance - 905-735-1700 ext. 3000
  • Sewer and Water Field Locates - 905-735-1700 ext. 3000
  • Sewer Backup - 905-735-1700 ext. 3000
  • Sidewalk Trips - 905-735-1700 ext. 3000
  • Snow Removal - 905-735-1700 ext. 3000
  • Spills - 905-735-1700 ext. 3000
  • Stone Paths - 905-735-1700 ext. 3000
  • Street Cleaning - 905-735-1700 ext. 3000
  • Street Flooding - 905-735-1700 ext. 3000
  • T.V. Inspection of Sanitary Laterals - 905-735-1700 ext. 3000
  • Water Meter Testing - 905-735-1700 ext. 3000
  • Water Quality - 905-735-1700 ext. 3000
  • Watermain Breaks - 905-735-1700 ext. 3000

Engineering Division

  • City Construction Projects (In Progress) Road, Sewer, Water, Sidewalk - 905-735-1700 ext. 2200
  • Drainage - 905-735-1700 ext. 2312
  • Local Improvements-Petitions - 905-735-1700 ext. 2217
  • Municipal Drains – Drainage Act - 905-735-1700 ext. 2153
  • Sewer and Water Lateral Inquiries - 905-735-1700 ext. 2215
  • Sidewalk Inquiries - 905-735-1700 ext. 2153
  • Subdivisions (under construction) and Site Plans - 905-735-1700 ext. 2222
  • Utility Construction within Right-of-way - 905-735-1700 ext. 2206

Traffic and Parking Division

  • Parking Enforcement Requests - 905-735-1700 ext. 2218 ( between 8:30 a.m. to 4:30 p.m.)
    ext. 3000 (weekdays 5:00 p.m. to 1:00 a.m. and weekends 9:00 a.m. to 1:00 a.m.)
  • Traffic Operations - 905-735-1700 ext. 2212
  • Parking Operations (signage) - 905-735-1700 ext. 2212
  • Streetlights and Traffic Signals - 905-735-1700 ext. 2212
  • Permits - Road Occupancy Permit (Entrance, Special Event, and Oversized Load) - 905-735-1700 ext. 2212
  • Permits - Snow Exemption Permits, Residential Parking Permits - 905-735-1700 ext. 2224
  • School Crossing Guards - 905-735-1700 ext. 2212

Regional Municipality of Niagara - 905-356-4141 or 1-800-594-5542 (toll free)

  • Garbage Collection
  • Hours for Landfill Site
  • Recycling Collection
  • Leaf Pickup

ON REGIONAL ROADS - 905-984-3690 or 1-877-552-5579 (toll free)

  • Debris and Dead Animal Pickup
  • Traffic Lights
  • Trees
  • Ditch Cleaning
  • Line Painting

Parks Division

  • Cemetery-Grave Sites - 905-735-1700 ext. 3000
  • Road side grass cutting - 905-735-1700 ext. 3000
  • Tree Trimming (on City Property) - 905-735-1700 ext. 3000
  • Grass cutting (on City Property) - 905-735-1700 ext. 3000
  • Stump removal (on City Property) - 905-735-1700 ext. 3000
  • Utility Construction in Parks - 905-735-1700 ext. 3000
  • Utility Construction, Canal Lands - 905-735-1700 ext. 3000

Recreation and Culture Division

  • Hockey Games - 905-735-1700 ext. 4005
  • Hours for Skating - 905-735-1700 ext. 4000
  • Ice Time at Arenas - 905-735-1700 ext. 4005
  • Facility Scheduling - 905-735-1700 ext. 4005
  • Program Information - 905-735-1700 ext. 4000

Welland Hydro - 905-732-1381

  • Hydro Cable too low or knocked down
  • Street lights

Clerk’s Department

  • Birth Certificates - 905-735-1700 ext. 2154
  • City By-laws - 905-735-1700 ext. 2152
  • Council Meeting Information - 905-735-1700 ext. 2152
  • Death Certificates - 905-735-1700 ext. 2154
  • Freedom of Information Requests - 905-735-1700 ext. 2280
  • Local Improvements-outstanding charges - 905-735-1700 ext. 2155
  • Lottery Licenses - 905-735-1700 ext. 2155
  • Marriage Licenses - 905-735-1700 ext. 2155 or 2154
  • Municipal Elections and Voters' List - 905-735-1700 ext. 2159
  • Parking Violation Inquiries (Parking Tickets) - 905-735-1700 ext. 2155
  • Special Occasion Permits - 905-735-1700 ext. 2155 or 2154

By-law Enforcement

  • Business Licenses - 905-735-1700 ext. 2224
  • Clean Yards - 905-735-1700 ext. 2224
  • Fence - 905-735-1700 ext. 2224
  • Noise - 905-735-1700 ext. 2224
  • Sidewalk Snow Clearing - 905-735-1700 ext. 2224
  • Signs - 905-735-1700 ext. 2224
  • Weed Cutting on Vacant Lots - 905-735-1700 ext. 2224
  • Weeds/Tall Grass - 905-735-1700 ext. 2224
  • Zoning By-law concerning landuse - 905-735-1700 ext. 2224

Humane Society - Dog and Animal Control Issues - 905-735-1552

Finance

  • Accounts Payable - 905-735-1700 ext. 2176
  • Accounts Receivable - 905-735-1700 ext. 2211
  • Purchasing - 905-735-1700 ext. 3001
  • Taxes - 905-735-1700 ext. 2178
  • Water Billing - 905-735-1700 ext. 2185 or 2194

Planning & Building Division

  • Building Permits/Fees - 905-735-1700 ext. 2251 or 2257
  • Committee of Adjustment (Minor Variances/Consents) - 905-735-1700 ext. 2258
  • Compliance Letters - 905-735-1700 ext. 2251 or 2257
  • Community Improvement Plans and Financial Incentives - 905-735-1700 ext. 2251 or 2257
  • Easements - Property - 905-735-1700 ext. 2251 or 2257
  • Incentive Programs - SWAP/LRP - 905-735-1700 ext. 2251 or 2257
  • Inspections - 905-735-1700 ext. 2251 or 2257
  • Mapping - 905-735-1700 ext. 2251 or 2257
  • Official Plan - 905-735-1700 ext. 2251 or 2257
  • Plumber Licenses - 905-735-1700 ext. 2251 or 2257
  • Property - Sale and Purchase of City-Owned lands - 905-735-1700 ext. 2251 or 2257
  • Building Standards - 905-735-1700 ext. 2251 or 2257
  • Site Plan Control - 905-735-1700 ext. 2251 or 2257
  • Subdivision/Condominiums - 905-735-1700 ext. 2251 or 2257
  • Swimming Pool - 905-735-1700 ext. 2251 or 2257
  • Zoning - 905-735-1700 ext. 2251 or 2257

Mayor's Office - 905-735-1700 ext. 2101

CAO's Office - 905-735-1700 ext. 2122

Communications and Marketing - 905-735-1700 ext. 2337

Economic Development - 905-735-1700 ext. 2111 or 2110 or 905-735-3771

  • Primary City contact to the business community for those contemplating establishment or expansion of business activities in the City.
  • Promotes the City as a location for new business
  • Provides information to business community to support its endeavours

Human Resources Department - 905-735-1700 ext. 2271

Payroll - 905-735-1700 ext. 2174

Fire and Emergency Services - 400 East Main Street Fire Hall - 905-735-1700

Legal Department - 905-735-1700 ext 2281

Niagara Region Transit - 1-833-678-5463