Who to Call
To contact the municipal departments by email please go to our contact us page and select the appropriate department.
Who to call:
Municipal Service Centre -
- Bridge Maintenance - 905-735-1700 ext. 3000
- Debris Removal on Right-of-way - 905-735-1700 ext. 3000
- Driveway Aprons - 905-735-1700 ext. 3000
- Laneways - 905-735-1700 ext. 3000
- New Culvert Installation - 905-735-1700 ext. 3000
- New Driveway Installation - 905-735-1700 ext. 2212
- Construction of New Sewer Lateral Installation - 905-735-1700 ext. 2251, 2257
- Construction of New Water Service Installation - 905-735-1700 ext. 2251, 2257
- Poor Water Pressure - 905-735-1700 ext. 3000
- Rear yard Catchbasin Maintenance - 905-735-1700 ext. 3000
- Sewer and Water Field Locates - 905-735-1700 ext. 3000
- Sewer Backup - 905-735-1700 ext. 3000
- Sidewalk Trips - 905-735-1700 ext. 3000
- Snow Removal - 905-735-1700 ext. 3000
- Spills - 905-735-1700 ext. 3000
- Stone Paths - 905-735-1700 ext. 3000
- Street Cleaning - 905-735-1700 ext. 3000
- Street Flooding - 905-735-1700 ext. 3000
- T.V. Inspection of Sanitary Laterals - 905-735-1700 ext. 3000
- Water Meter Testing - 905-735-1700 ext. 3000
- Water Quality - 905-735-1700 ext. 3000
- Watermain Breaks - 905-735-1700 ext. 3000
Engineering Division
- City Construction Projects (In Progress) Road, Sewer, Water, Sidewalk - 905-735-1700 ext. 2200
- Drainage - 905-735-1700 ext. 2312
- Local Improvements-Petitions - 905-735-1700 ext. 2217
- Municipal Drains – Drainage Act - 905-735-1700 ext. 2153
- Sewer and Water Lateral Inquiries - 905-735-1700 ext. 2215
- Sidewalk Inquiries - 905-735-1700 ext. 2153
- Subdivisions (under construction) and Site Plans - 905-735-1700 ext. 2222
- Utility Construction within Right-of-way - 905-735-1700 ext. 2206
Traffic and Parking Division
- Parking Enforcement Requests - 905-735-1700 ext. 2218 ( between 8:30 a.m. to 4:30 p.m.)
ext. 3000 (weekdays 5:00 p.m. to 1:00 a.m. and weekends 9:00 a.m. to 1:00 a.m.) - Traffic Operations - 905-735-1700 ext. 2212
- Parking Operations (signage) - 905-735-1700 ext. 2212
- Streetlights and Traffic Signals - 905-735-1700 ext. 2212
- Permits - Road Occupancy Permit (Entrance, Special Event, and Oversized Load) - 905-735-1700 ext. 2212
- Permits - Snow Exemption Permits, Residential Parking Permits - 905-735-1700 ext. 2224
- School Crossing Guards - 905-735-1700 ext. 2212
Regional Municipality of Niagara - 905-356-4141 or 1-800-594-5542 (toll free)
- Garbage Collection
- Hours for Landfill Site
- Recycling Collection
- Leaf Pickup
ON REGIONAL ROADS - 905-984-3690 or 1-877-552-5579 (toll free)
- Debris and Dead Animal Pickup
- Traffic Lights
- Trees
- Ditch Cleaning
- Line Painting
Parks Division
- Cemetery-Grave Sites - 905-735-1700 ext. 3000
- Road side grass cutting - 905-735-1700 ext. 3000
- Tree Trimming (on City Property) - 905-735-1700 ext. 3000
- Grass cutting (on City Property) - 905-735-1700 ext. 3000
- Stump removal (on City Property) - 905-735-1700 ext. 3000
- Utility Construction in Parks - 905-735-1700 ext. 3000
- Utility Construction, Canal Lands - 905-735-1700 ext. 3000
Recreation and Culture Division
- Hockey Games - 905-735-1700 ext. 4005
- Hours for Skating - 905-735-1700 ext. 4000
- Ice Time at Arenas - 905-735-1700 ext. 4005
- Facility Scheduling - 905-735-1700 ext. 4005
- Program Information - 905-735-1700 ext. 4000
Welland Hydro - 905-732-1381
- Hydro Cable too low or knocked down
- Street lights
Clerk’s Department
- Birth Certificates - 905-735-1700 ext. 2154
- City By-laws - 905-735-1700 ext. 2152
- Council Meeting Information - 905-735-1700 ext. 2152
- Death Certificates - 905-735-1700 ext. 2154
- Freedom of Information Requests - 905-735-1700 ext. 2280
- Local Improvements-outstanding charges - 905-735-1700 ext. 2155
- Lottery Licenses - 905-735-1700 ext. 2155
- Marriage Licenses - 905-735-1700 ext. 2155 or 2154
- Municipal Elections and Voters' List - 905-735-1700 ext. 2159
- Parking Violation Inquiries (Parking Tickets) - 905-735-1700 ext. 2155
- Special Occasion Permits - 905-735-1700 ext. 2155 or 2154
By-law Enforcement
- Business Licenses - 905-735-1700 ext. 2224
- Clean Yards - 905-735-1700 ext. 2224
- Fence - 905-735-1700 ext. 2224
- Noise - 905-735-1700 ext. 2224
- Sidewalk Snow Clearing - 905-735-1700 ext. 2224
- Signs - 905-735-1700 ext. 2224
- Weed Cutting on Vacant Lots - 905-735-1700 ext. 2224
- Weeds/Tall Grass - 905-735-1700 ext. 2224
- Zoning By-law concerning landuse - 905-735-1700 ext. 2224
Humane Society - Dog and Animal Control Issues - 905-735-1552
Finance
- Accounts Payable - 905-735-1700 ext. 2176
- Accounts Receivable - 905-735-1700 ext. 2211
- Purchasing - 905-735-1700 ext. 3001
- Taxes - 905-735-1700 ext. 2178
- Water Billing - 905-735-1700 ext. 2185 or 2194
Planning & Building Division
- Building Permits/Fees - 905-735-1700 ext. 2251 or 2257
- Committee of Adjustment (Minor Variances/Consents) - 905-735-1700 ext. 2258
- Compliance Letters - 905-735-1700 ext. 2251 or 2257
- Community Improvement Plans and Financial Incentives - 905-735-1700 ext. 2251 or 2257
- Easements - Property - 905-735-1700 ext. 2251 or 2257
- Incentive Programs - SWAP/LRP - 905-735-1700 ext. 2251 or 2257
- Inspections - 905-735-1700 ext. 2251 or 2257
- Mapping - 905-735-1700 ext. 2251 or 2257
- Official Plan - 905-735-1700 ext. 2251 or 2257
- Plumber Licenses - 905-735-1700 ext. 2251 or 2257
- Property - Sale and Purchase of City-Owned lands - 905-735-1700 ext. 2251 or 2257
- Building Standards - 905-735-1700 ext. 2251 or 2257
- Site Plan Control - 905-735-1700 ext. 2251 or 2257
- Subdivision/Condominiums - 905-735-1700 ext. 2251 or 2257
- Swimming Pool - 905-735-1700 ext. 2251 or 2257
- Zoning - 905-735-1700 ext. 2251 or 2257
Mayor's Office - 905-735-1700 ext. 2101
CAO's Office - 905-735-1700 ext. 2122
Communications and Marketing - 905-735-1700 ext. 2337
Economic Development - 905-735-1700 ext. 2111 or 2110 or 905-735-3771
- Primary City contact to the business community for those contemplating establishment or expansion of business activities in the City.
- Promotes the City as a location for new business
- Provides information to business community to support its endeavours
Human Resources Department - 905-735-1700 ext. 2271
Payroll - 905-735-1700 ext. 2174
Fire and Emergency Services - 400 East Main Street Fire Hall - 905-735-1700
Legal Department - 905-735-1700 ext 2281
Niagara Region Transit - 1-833-678-5463