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COVID-19 information details

Did you receive a phone message from Mayor Frank Campion?

Every Mayor in Niagara, including Regional Chair Jim Bradley, have recorded a special COVID-19 phone message as part of the “Stay Home Niagara” public awareness campaign. These messages are being sent to landlines and cellphones on or before March 28th, 2020. These calls comply with CRTC rules. If you have questions about COVID-19, visit www.niagararegion.ca/health. Thank you.

Please continue to check this webpage for updates on City of Welland services, facilities and events. Also visit our Media Releases webpage.


COVID-19 Government Support for Businesses

To our business community we have developed a summary of grants, resources and programs in response to the COVID-19 pandemic to assist you during these uncertain times, please click the link below for further details.
    • COVID-19 Government Support for Businesses

COVID-19 Government Support for Individuals

To our residents we have developed a summary of assistance, resources and programs in response to the COVID-19 pandemic to assist you during these uncertain times, please click the link below for further details.
    • COVID-19 Government Support for Individuals

Updated 2020.4.2


The City of Welland is taking the health and wellbeing of Niagara’s residents into consideration with a decision to temporarily close public facilities and cancel city hosted special events. Welland’s City Leadership Team is taking precautions to curb the spread of the coronavirus (COVID-19) in Niagara.

The Province of Ontario has also initiated preparedness plans, including school closures, to avoid spreading COVID-19; therefore, the City of Welland is working in collaboration with upper and lower-tier governments for the best outcome.

Niagara Region Public Health is encouraging residents to practice proper handwashing, to cover coughs, and to stay home from work when feeling unwell. Although risk levels remain low in Niagara, The City of Welland is focused on efforts to protect front-line staff and the public from potential exposure to COVID-19.

will be closed to the public until further notice
  • City Hall
  • Firehalls
  • Public Works
  • Transit Office
  • The Transit Terminal on East Main Street will close effective Tuesday, March 24 at 9:30 p.m.
  • The Jack Ballantyne Memorial Youth Arena & Main Arena
  • The Welland Community Wellness Complex
  • The Welland Public Library (all three branches)
  • The Welland Museum
  • The Welland International Flatwater Centre
  • Welland Market Square (including Welland Farmers’ Markets)
  • Youngs Sportsplex
  • Youth Innovations
  • Chippawa Park Community Center
  • Hooker St Community Center
  • Cooks Mills Hall
  • Carrie Lynn Pinard Centre
  • All outdoor recreational facilities (eg. sports fields, pickle ball courts, parks, skatepark and playgrounds)
  • All washrooms at Merritt Island
  • Dog Park
Staff will be in the office. The public is encouraged to contact staff by email and phone


Effective Sunday, April 5th, 2020, until further notice, Welland Transit will be providing the following levels of service;

Welland Transit

The municipal buses in Welland will be operating 8 a.m. to 6 p.m. 7 days per week on the ‘Community Bus’ routes. For further clarification on this new level of service, kindly click on the map below or call (905) 735-1700 ext. 2291.

map for Transit

Niagara Region Transit

Until further notice, all Niagara Region Transit services are operating on the hourly frequency Saturday service Monday to Saturday. For further information, kindly visit niagararegion.ca/transit or call (905) 980-6000 ext. 3550.

Port Colborne Community

Effective Monday, April 6th, 2020, the Port Colborne Community routes will commence at 8 a.m. and operate until 6 p.m. Monday to Friday.

Seating will be limited to approx. 10 customers for Physical / Social Distancing. Boarding will take place at the rear doors unless you require a mobility device, which would allow you to board at the front door. There will be no fares required by our customers during this unsettled period.

The services remain operational for those requiring transportation to essential services (medical, pharmaceutical, employment, caregiver) and thus, all other trips should not be taken at this time.


  • All Welland Farmers’ Markets at Market Square
  • Recreation and Wellness Expo Welland, March 28, at Welland Community Wellness Complex
  • Volunteer Firefighter Recruitment is suspended until further notice, and the Open House scheduled for March 28th is cancelled
  • Sport Awards - April 3 - Postponed
  • Friday Night Live - April 15 - Cancelled
  • Volunteer Appreciation - April 22 - Postponed
  • Canalside Players Backstage - April 24-May 2 - Postponed
  • Wall of Fame - May 3 - Postponed
  • MYAC Youth Concert - May 8 - Cancelled
  • High Five PHCD - May 9 - Postponed
  • Friday Night Live - May 15 - Cancelled
  • Victoria Day - May 17 - Cancelled
  • Mayors Coffee Break - May 21 - Cancelled
  • Dain City Purse Bingo - May 22 - Postponed
meetings have been cancelled until further notice.
  • Council meetings
  • General Committee meetings
  • Committee meetings
  • Planning pre-consultation meetings
  • Water meter installations for new home construction will continue
  • Inspections for new commercial and residential construction will continue by appointment and must be prearranged first by calling 905-735-1700 Ext. 2257 (Inspections for occupied dwellings will be suspended)
  • Building Permit applications will continue by appointment and must be prearranged first by calling 905-735-1700 Ext. 2257
  • Pre-Construction meetings will take place by telephone and must be prearranged first by calling 905-735-1700 Ext. 2217
  • Water Quality Complaints will continue by appointment only and must be prearranged first by calling 905-735-1700 Ext. 3000
  • Fire Department is available by appointment by calling 905-735-1700 Ext. 2403
    - citizens may continue to call to report fire safety concerns
  • Relief for Tax and Water/Wastewater Payments: (see Media Release) The following deferrals will be in effect from March 19 until May 31, 2020:
    • Penalty and interest charges on pending and outstanding tax and water/wastewater billing arrears
    • Interest charges on outstanding account receivables
    The Pre-authorized payment program (PAP) will continue for Tax and Water billings and NSF charges will be waived. Participants who wish to withdraw from the program can do so without penalty.
  • Marriage ceremony services scheduled to occur in April have been cancelled.
  • Due to our offices being closed to the public, we are not issuing marriage licenses until further notice.
  • For couples who have purchased and obtained a marriage license - marriage licences are valid for 3 months. The Office of the Registrar General is exploring options related to the timeframe on currently issued marriage licences. Additional information to be provided when it comes available.
  • All Recreational Programming scheduled to begin on April 6 at the Welland Community Wellness Complex is cancelled until further notice. Participants will be notified a week in advance of resuming.
  • The City of Welland Public Works Department staff will not enter private homes and or businesses to complete CCTV inspections or sewer roding of sanitary laterals. Public Works staff will complete CCTV inspections and sewer rodding only if there is access to the sanitary sewer lateral from a clean-out located outside the home at the property line. Please contact us at pw@welland.ca for more information.
  • Parking ticket payments: During the closure of Civic Square, residents can make parking ticket payments using Visa or MasterCard through our online service provider, Paymentus. Cheques can be mailed to our office at 60 East Main St., Welland, ON L3B 3X4, or placed in the Civic Square drop box located at the first set of doors of the Civic Square (closest to Cross Street).

City staff recognize that closures will impact a host of users and organizations; however, these measures are necessary to lessen the spread of COVID-19. All individuals or organizations affected by these closures will have their facility rental fees refunded without penalty and staff will work to reschedule events.