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Water Meter Upgrade Program

The City of Welland will be conducting a water meter upgrade program that will consist of upgrading a number of commercial/industrial meters, multi residential meters and approximately 1,200 residential meters which have been in service for 20 years or more. The project will begin the week of June 8, 2018.

Neptune logoThe City has partnered with and contracted Neptune Technology Group to complete this work. The Neptune Technology Group has been involved in this industry for over 120 years and has as proven track record of successful partnerships with Canadian water utilities and industry representatives from coast to coast.

This project will ensure the continued accuracy of the water meter and also allow for remote meter reading as opposed to manual reading, thus creating efficiencies within the system.

This is a mandatory program in accordance with By-Laws # 2004-119 and # 2017-143.

THE CUSTOMER NOTIFICATION PROCESS

The Neptune Technology Group will contact you on behalf of the City to schedule an appointment. They operate a fully functional customer service center with trained customer service representatives. You can expect to receive notification via mail or phone (if your number is available) containing information on how to book your appointment. If you are a tenant, please contact the building owner when you receive this information. Please do not contact Neptune until you received the notice. Follow up notices will be forwarded as required.

PRIOR TO THE INSTALLATION

Please ensure the area around the existing water meter is clear and accessible, and leave ample room for the technician to work. Your existing shut-off valve should be located where the water service comes into your house. Check your main water shut-off valve to make sure it is operable.

THE INSTALLATION PROCESS

All Neptune employees involved with this project have completed extensive in-class and in-field training programs for meter installation and operation and have the knowledge to complete the work using industry best practices. It is our commitment to ensure customer service and quality assurance.

When the Neptune representative arrives to complete the scheduled work they will have the Neptune Technology Group logo on their vehicle. They will present themselves at the door with a photo ID badge that identifies them as a Water Meter Installer. The badge will have their name, identification number, and bar code. Please ensure that they present their color ID badge that contains this important information before entering. The upgrade procedure requires approximately 30-90 minutes to complete, during which time the water will be shut off for a brief period. There is no charge for the meter or the installation.

QUICK AND CONVENIENT

Appointments can be made to fit your schedule. You will have toll free telephone access with live representation Monday - Thursday 8am - 8pm and Friday 8am – 6pm. This is a fully automated system with customer contacts, appointment scheduling and after-hours voice messaging.

We look forward to your support and co-operation to make this program a success.

Thank you in advance for your continued understanding and cooperation.

FOR INQUIRIES CONTACT:

Vincent Beaudoin
General Foremen, Public Works Division
905-735-1700 Ext. 3004

Ray Chamberlain
Water Quality Coordinator
905-735-1700 Ext. 3103