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COVID-19 information details

Welland Response – Managing Your City Service

Re-imagining and Re-designing Your City Services as we address COVID-19

As our communities adapt to the provincial government's COVID-19 Response Framework: Keeping Ontario Safe and Open, the City of Welland is also following a careful and phased approach to managing city facilities and delivering essential services. Our biggest priority continues to be the health and safety of you, your family, and city staff.

Planning for any future inconsistencies in services is a challenging process that requires city staff to re-imagine how we provide services. Our strategy focuses on smarter service delivery with a safe approach to customer service. Please be mindful that COVID-19 still exists in Niagara and beyond. Your social connection to others and interaction with your city is different now; however, we assure you that staff intend to provide essential services and plan for a safe program recovery.

Stay Vigilant

COVID-19 is still here, so please continue to practice physical distancing and help lessen the spread. Stay connected to and follow Niagara Region Public Health for safety practices.

Visitor's online screening
Poster - Masks required

WellAnd Recovery – Essential Services

Effective: April 8, 2021 at 12:01 a.m., a stay-at-home order is in effect for all of Ontario
Visit https://covid-19.ontario.ca/zones-and-restrictions for more information.

Current Status of City Services

The Welland Arenas are closed for the duration of the stay at home order. The ice has been removed for the season; staff anticipate the arenas will re-open for dry-floor once Ontario has returned the Niagara Region into the colour-coded framework.

Building Inspections

Building Inspections continue to be conducted by Building Inspectors in accordance with the City of Welland Safe Operating Procedure During Covid-19.

Temporary Procedures for Submission of Documents

In person submission can now be made at City Hall by appointment only. Please contact Megan Paterson at 905-735-1700 x 2257.

Submissions with payment may also be made Via Canada Post, courier service or through the mail slot located in the front of City Hall.

Additionally, applications and documentation may be submitted electronically however payment can only be made by cheque. Therefore in order to avoid potential delays, it is recommended that applications accompanied by payment are made in person or by mail.

Any application received without payment will be considered as an incomplete application and not subject to the mandatory review timelines.

Staff will review all applications based on scope of the proposed construction, confirm the application fee and respond to the applicant accordingly.

Applications will be processed in the permit tracking system up to and including “Ready for Issuance”. Building permit issuance will be subject to collection of all applicable charges and fees in accordance with the City of Welland Fees and Charges Bylaw.

Building permits can be picked up by appointment only or mailed upon request. Should you have any further questions, please contact jack.tosta@welland.ca

City of Welland By-law staff are working closely with the Niagara Regional Police Service to enforce Provincial Orders. Upon receiving a complaint, By-law enforcement staff will follow up with homeowners/business owners and advise them of the Order.

If you observe any violation of a Provincial Order, please contact the City’s Bylaw Division directly at 905-735-1700 ext. 2224 or by email to bylaw_enforc@welland.ca. The By-law Enforcement Team is available Monday to Friday, 8:30 a.m. to 4:30 p.m. If a violation occurs outside of these hours, please contact Niagara Regional Police Service at the non-emergency number 905-688-4111.

If you are a business owner and you have questions about the temporary measurers including closures and essential workplaces, call the Stop the Spread Business Information Line at 1-888-444-3659.

Niagara residents who wish to obtain commissioning services are required to inquire with the Clerks Division by calling 905-735-1700 Ext. 2155 or 2154, or emailing info@welland.ca.

  • Council meetings/ General Committee meetings:
    View our 2021 Schedule of Council Meetings for updates.
    Please note: Please be advised that all Council Meetings are a public meeting, but our facilities are closed to the public as a precautionary measure. There are options for you to provide comment and view the meetings:
    • Residents can provide a written comments to council@welland.ca.
    • The meeting will be live streamed, which can be viewed on the City’s website.
    Additional social distancing precautions will be in place at the meeting for those required to be in attendance.

    We remind residents that these are unusual times and we are keeping the health and safety of our community as a priority.

    If you have any questions about the meeting, please contact the Clerks Office at clerk@welland.ca

  • Committee meetings have been cancelled until further notice
  • Planning pre-consultation meetings have been cancelled until further notice
  • Welland Civic Square, all Welland Fire halls, Public Works Municipal Centre, Welland Community Wellness Complex and Transit Office will be closed until further notice. Staff are available via telephone at 905-735-1700 or email info@welland.ca
  • Firehalls - Full services, including fire prevention and property inspection. Meetings by appointment only.
  • Transit Terminal on East Main Street are open to the public.
  • The Welland Arenas are closed for the duration of the stay at home order. The ice has been removed for the season; staff anticipate the arenas will re-open for dry-floor once Ontario has returned The Niagara Region into a the colour coded framework
  • Youngs Sportsplex - indoor and outdoor activities will remain closed during the lockdown. For more information, visit www.youngssportsplex.com

Facilities closed to the public until further notice:

  • Carrie Lynn Pinard Centre
  • Chippawa Park Community Center
  • Cooks Mills Hall
  • Hooker St Community Center
  • Jack Ballantyne Memorial Youth Arena
  • Public Works
  • Transit Office
  • Welland International Flatwater Centre
  • Youth Innovations
Staff will be in the office. The public is encouraged to contact staff by email and phone

City staff recognize that closures will impact a host of users and organizations; however, these measures are necessary to lessen the spread of COVID-19. All individuals or organizations affected by these closures will have their facility rental fees refunded without penalty and staff will work to reschedule events.


Hours of Operation: Saturday's 8:00am-12:00pm

The Farmers’ Market will continue operations through the lockdown and will continue implementing guidelines as advised by Public Health, including strict social distancing and sanitization measures for vendors and patrons.

For more information please visit the Welland Farmers' Market webpage

Managed with strict protocols to minimize the spread of COVID-19, the Welland Farmers’ Market will initially offer a small group of vendors Saturday, July 11th, and grow accordingly throughout the summer. Vendors will sell between 8:00 a.m. and 12:00 p.m. at designated stalls, located in the courtyard between the Market Square buildings. Patrons will enter on the east side of the market. City staff will be present to monitor and manage the number of customers entering the market. Staff will encourage people to wear face coverings for public safety measures and will offer hand sanitizer.

The City of Welland recognizes the value of festivals and events in our community, and city staff look forward to organizing public events again when it's safe to do so. If you're considering hosting a special event in 2021 please email specialevents@welland.ca for more information and visit https://www.welland.ca/RecCulture/SpecialEventsInfo.asp

Firehall are closed until further notice. The Fire Department is available by appointment by calling 905-735-1700 Ext. 2403
- citizens may continue to call to report fire safety concerns.

Garbage, Recycling & Organics information can be found on the Niagara Region website.

Visit wellandlibrary.ca

The Welland Public Library will continue Virtual programming and will be offering curbside/contactless pickup, computer/printing/copier appointments. Court appointments will be available during regularly scheduled hours. Patrons can call any of our locations to make an appointment or for more information.

Currently Marriage Ceremony Services have been suspended due to the province-wide state of emergency and stay-at-home-order, which was effective April 8, 2021 at 12:01 a.m.

The City of Welland will continue to issue marriage licenses by appointment.

For more information please contact the Clerks Office at 905-735-1700, ext. 1000 or review Marriage Ceremonies webpage, or email marriage@welland.ca

The Museum is under renovations; therefore will not open to the public during the summer season. The museum is offering virtual tours at wellandmuseum.ca

Effective Monday, June 22, 2020 paid parking will be enforced behind Civic Square

  • Parking ticket payments: During the closure of Civic Square, residents can make parking ticket payments using Visa or MasterCard through our online service provider, Paymentus. Cheques can be mailed to our office at 60 East Main St., Welland, ON L3B 3X4, or placed in the Civic Square drop box located at the first set of doors of the Civic Square (closest to Cross Street).

City of Welland Parks & Trails remain open to the public. Please adhere to physical distancing guidelines and comply with current limited gatherings.

All scheduled appointments will be cancelled for the duration of the lockdown. If you have a scheduled appointment, please contact a Public Works Clerk at 905-735-1700 ext. 3000 for instructions and to re-schedule your appointment.

Suspended until Further Notice:

  • Sewer rodding of sanitary sewer laterals from inside the home
  • CCTV inspections of sanitary sewer laterals from inside the home
  • CCTV of sanitary sewer Laterals for the Sewage Water Alleviation Program
  • Emergency repair of the sanitary sewer lateral by city forces from mainline to the property line to be completed as required

All presently scheduled appointments will be cancelled for the duration of the lockdown. If you have a scheduled appointment, please contact a Public Works Clerk at 905-735-1700 ext. 3000 for instructions and to re-schedule your appointment.

To ensure physical distancing and safe work practices, residents or owners receiving emergency city services must first complete a COVID-19 questionnaire. If emergency work is required, the resident or owner must ensure the workspace is clear and safe. Public Works services are by appointment only. Appointments can be booked from Mon. to Fri., 7:00 a.m. and 3:00 p.m., at 905-735-1700 Extension 3000.

Masks Required

The new mandatory mask by-law includes all regional and municipal public transit—excluding all transit drivers who are protected by a plexiglass barrier—and also includes municipal buildings.

The by-law comes into effect at 12:01 a.m. on July 31, 2020, and will remain in effect until Oct. 1, 2020, unless extended by Regional Council.

Welland Transit

Effective Sunday, January 3rd, 2021 and will remain in effect until further notice

  • Mon. to Sat. – hourly service frequencies on all routes. Service will commence at 6 a.m. and run until 9:30 p.m.
  • Sunday - hourly service frequencies on all routes. Service will commence at 10 a.m. and run until 6:00 p.m.

The Welland Transit routes have not changed… just the associated schedules.

  • routing and schedules associated with the Hourly Service (effective January 3, 2021 until further notice)

WellTrans Service

  • WellTrans service will be available seven days per week from 6:45 a.m. to 9:15 p.m
  • To book a trip, kindly call (905) 414-7921.

Niagara Region Transit

  • Effective Monday, January 4th, 2021, there will be revisions to the Niagara Region Transit service. For further information, kindly visit niagararegion.ca/transit or call (905) 980-6000 ext. 3550.

Port Colborne Community

  • Port Colborne Community Until Further Notice – regular service has resumed
    Map and Schedule

Safety Measures For Everyone’s Protection

It is strongly recommended that all Transit customers either boarding the buses or entering the Terminal wear a face covering (mask) for the safety of all.
All boarding will take place at the front door effective Monday, June 22nd .
The Bus Operators will be protected by a clear Plexiglas barrier – you can still talk with them as you board.
Upon boarding the bus, you’ll notice every other row of seats is blocked off. Kindly sit in the open seats/rows to encourage safe distancing.
When the Terminal opens on June 29th, there will be Transit staff present to assist you as you enter the facility.

Welland Transit Customer Safety Request

Transit Customers… Public Health Officials are encouraging you to wear some form of facial protection when utilizing public transit. This protection does not have to be a formal medical grade face mask, it can be anything that prevents your respiratory droplets from reaching others when you talk / breathe or landing on surfaces others may touch. More information can be found in our Customer Safety Request poster.


  • Water meter installations for new home construction will continue by appointment only, subject to COVID-19 screening and building permit
  • Water quality complaints by appointment only and subject to COVID-19 screening and protocols
  • Emergency water meter maintenance (water meter only) by appointment only subject to COVID-19 screening and protocols
  • Exterior water meter general maintenance only
  • Emergency repairs to the water service from the watermain to the property line to be completed as required

In-person water meter inspections for real estate transactions are cancelled. Vendors must call for remote inspection instructions, which include submission of two photos of the existing water meter installation (top view and side view) and forward via email to pw@welland.ca.

For those that require any of the services listed, we ask that you contact Public Works at 905-735-1700 ext. 3000.

The WCWC is closed for the duration of the stay at home order. Staff anticipate the WCWC once Ontario has returned the Niagara Region into the colour-coded framework.

Spring programming on May 10, 2021 is tentative at this time. Visit Wellness Guide Online to check out the program schedule and COVID-19 protocols.

Community Centres and Facilities are closed

  • The Welland International Flatwater Centre
  • Chippawa Park Community Center
  • Cooks Mills Hall
  • Carrie Lynn Pinard Centre

WellAnd Recovery -

Community Support Forward

The global pandemic might have changed our daily routine and put pressure on our mental and emotional health, but there is help. All tiers of government are rolling up their sleeves to assist individuals and families as Ontario moves between stages

Economic Recovery

The global COVID-19 pandemic has had a profound impact on the business, commercial, and industrial sectors in our community. The Economic Development team is committed to re-imagining and re-building Welland’s economic landscape.

Visit Made in Welland website for resources that can assist with business recovery during COVID-19

Hours of Operation

  • City Hall:
    M-F: Currently closed. Open by appointment only with pre-screening
  • Welland Community Wellness Complex
    closed during the four-week lockdown
  • Farmers’ Market:
    Sat: 8:00am – 12:00pm

City of Welland's COVID-19

Government Support for Businesses
Government of Ontario
Government of Canada
Cross-Border Manufacturers Guidebook

Government Support for Individuals
• Government of Ontario
• Government of Canada

Community Assistance
The City of Welland recognizes the challenges being faced by vulnerable persons in the community due to the COVID-19 pandemic.

Please click the button above to view a list of resources, that are provided to help residents obtain essential supplies and groceries.

Support Local Businesses

Informational Links