COVID-19 information details
Welland Response – Managing Your City Service
Re-imagining and Re-designing Your City Services as we address COVID-19
As our communities adapt to the provincial government's COVID-19 Response Framework: Keeping Ontario Safe and Open, the City of Welland is also following a careful and phased approach to managing city facilities and delivering essential services. Our biggest priority continues to be the health and safety of you, your family, and city staff.
Planning for any future inconsistencies in services is a challenging process that requires city staff to re-imagine how we provide services. Our strategy focuses on smarter service delivery with a safe approach to customer service. Please be mindful that COVID-19 still exists in Niagara and beyond. Your social connection to others and interaction with your city is different now; however, we assure you that staff intend to provide essential services and plan for a safe program recovery.
COVID-19 is still here, so please continue to practice physical distancing and help lessen the spread. Stay connected to and follow Niagara Region Public Health for safety practices.
WellAnd Recovery – Essential Services
As of 12:01 a.m. January 14, 2021: Stay-At-Home Order comes into effect. For more information on this visit https://covid-19.ontario.ca/zones-and-restrictions
Current Status of City Services
The Welland Main Arena is currently closed for the lockdown, starting Dec. 26.
Effective January 13, 2021 the Jack Ballantyne Memorial Youth Arena will be closed for the remainder of the 2020/2021 season.
December 18, 2020 - Please be advised that effective immediately we are cancelling public skate until further notice - this includes Holiday Skates, Shinny Hockey and all ages skate.
Due to presence of significant rise in COVID-19 cases in the Province and Region, we have cancelled Public Skating as a proactive safety measure.
Building InspectionsBuilding Inspections continue to be conducted by Building Inspectors in accordance with the City of Welland Safe Operating Procedure During Covid-19.
Temporary Procedures for Submission of Documents
In person submission can now be made at City Hall by appointment only. Please contact Megan Paterson at 905-735-1700 x 2257.
Submissions with payment may also be made Via Canada Post, courier service or through the mail slot located in the front of City Hall.
Additionally, applications and documentation may be submitted electronically however payment can only be made by cheque. Therefore in order to avoid potential delays, it is recommended that applications accompanied by payment are made in person or by mail.
Any application received without payment will be considered as an incomplete application and not subject to the mandatory review timelines.
Staff will review all applications based on scope of the proposed construction, confirm the application fee and respond to the applicant accordingly.
Applications will be processed in the permit tracking system up to and including “Ready for Issuance”. Building permit issuance will be subject to collection of all applicable charges and fees in accordance with the City of Welland Fees and Charges Bylaw.
Building permits can be picked up by appointment only or mailed upon request. Should you have any further questions, please contact email@example.com
City of Welland By-law staff are working closely with the Niagara Regional Police Service to enforce Provincial Orders. Upon receiving a complaint, By-law enforcement staff will follow up with homeowners/business owners and advise them of the Order.
If you observe any violation of a Provincial Order, please contact the City’s Bylaw Division directly at 905-735-1700 ext. 2224 or by email to firstname.lastname@example.org. The By-law Enforcement Team is available Monday to Friday, 8:30 a.m. to 4:30 p.m. If a violation occurs outside of these hours, please contact Niagara Regional Police Service at the non-emergency number 905-688-4111.
If you are a business owner and you have questions about the temporary measurers including closures and essential workplaces, call the Stop the Spread Business Information Line at 1-888-444-3659.
- Council meetings/ General Committee meetings:
View our 2021 Schedule of Council Meetings for updates.
Please note: Please be advised that all Council Meetings are a public meeting, but our facilities are closed to the public as a precautionary measure. There are options for you to provide comment and view the meetings:
- Residents can provide a written comments to email@example.com.
- The meeting will be live streamed, which can be viewed on the City’s website.
We remind residents that these are unusual times and we are keeping the health and safety of our community as a priority.
If you have any questions about the meeting, please contact the Clerks Office at firstname.lastname@example.org
- Committee meetings have been cancelled until further notice
- Planning pre-consultation meetings have been cancelled until further notice
Facilities Closed beginning Dec. 26 for a 28-day Lockdown
- City Hall - offices open by appointment only with pre-screening.
- Firehalls - Full services, including fire prevention and property inspection. Meetings by appointment only.
- Transit Terminal on East Main Street
- Welland Community Wellness Complex - The Welland Community Wellness Complex is now closed and will remain closed during the 28-day lockdown. Staff anticipate the WCWC will re-open for winter programs on Jan. 25, 2021. For the latest updates and information on program schedules and COVID-19 facility procedures, visit the Wellness Guide Online
- Welland Arenas - The Welland Arenas will be closed for the lockdown, starting Dec. 26. Staff anticipate the arenas will re-open Jan. 23, 2021.
- Youngs Sportsplex - Closed during 28-lockdown.
Facilities closed to the public until further notice:
- Carrie Lynn Pinard Centre
- Chippawa Park Community Center
- Cooks Mills Hall
- Hooker St Community Center
- Jack Ballantyne Memorial Youth Arena
- Public Works
- Transit Office
- Welland International Flatwater Centre
- Youth Innovations
City staff recognize that closures will impact a host of users and organizations; however, these measures are necessary to lessen the spread of COVID-19. All individuals or organizations affected by these closures will have their facility rental fees refunded without penalty and staff will work to reschedule events.
Hours of Operation: Saturday's 8:00am-12:00pm
The Farmers’ Market will continue operations through the lockdown and will continue implementing guidelines as advised by Public Health, including strict social distancing and sanitization measures for vendors and patrons.
Upcoming Farmers’ Market schedule:
- Christmas Farmers’ Market Dec. 23, 2020
- No Farmers’ Market Dec. 26, due to Boxing Day
- Regular Saturday Farmers’ Market resumes Jan. 2, 2021
For more information please visit the Welland Farmers' Market webpage
Managed with strict protocols to minimize the spread of COVID-19, the Welland Farmers’ Market will initially offer a small group of vendors Saturday, July 11th, and grow accordingly throughout the summer. Vendors will sell between 8:00 a.m. and 12:00 p.m. at designated stalls, located in the courtyard between the Market Square buildings. Patrons will enter on the east side of the market. City staff will be present to monitor and manage the number of customers entering the market. Staff will encourage people to wear face coverings for public safety measures and will offer hand sanitizer.
The City of Welland recognizes the value of festivals and events in our community, and city staff look forward to organizing public events again when it's safe to do so. If you're considering hosting a special event in 2021 please email email@example.com for more information and visit https://www.welland.ca/RecCulture/SpecialEventsInfo.asp
Firehall are closed until further notice. The Fire Department is available by appointment by calling 905-735-1700 Ext. 2403
- citizens may continue to call to report fire safety concerns.
Garbage, Recycling & Organics information can be found on the Niagara Region website.
Effective December 28, WPL will be moving to a curbside pickup model by appointment only.
Hours of Operation at Seaway Mall will change to 10-5pm Monday - Saturday.
Our other hours will remain the same.
Beginning on Wednesday, July 15, 2020, the City of Welland will be issuing Marriage Licences by appointment. Niagara residents who wish to obtain a Marriage Licence are required to book an appointment with the Clerks Department by calling 905-735-1700 Ext. 0, or emailing firstname.lastname@example.org.
Appointments will be scheduled Monday, Wednesday, and Thursday between 9:00 a.m. and 12:00 p.m.
Welland Civic Square will remain closed to the public except for the issuance of Marriage Licences or for other pre-arranged appointments.
The Museum is under renovations; therefore will not open to the public during the summer season. The museum is offering virtual tours at wellandmuseum.ca
Effective Monday, June 22, 2020 paid parking will be enforced behind Civic Square
- Parking ticket payments: During the closure of Civic Square, residents can make parking ticket payments using Visa or MasterCard through our online service provider, Paymentus. Cheques can be mailed to our office at 60 East Main St., Welland, ON L3B 3X4, or placed in the Civic Square drop box located at the first set of doors of the Civic Square (closest to Cross Street).
City of Welland Parks & Trails remain open to the public. Please adhere to physical distancing guidelines and comply with current limited gatherings.
Suspended until Further Notice:
- Sewer rodding of sanitary sewer laterals from inside the home
- CCTV inspections of sanitary sewer laterals from inside the home
- CCTV of sanitary sewer Laterals for the Sewage Water Alleviation Program
Emergency repair of the sanitary sewer lateral by city forces from mainline to the property line to be completed as required
To ensure physical distancing and safe work practices, residents or owners receiving emergency city services must first complete a COVID-19 questionnaire. If emergency work is required, the resident or owner must ensure the workspace is clear and safe. Public Works services are by appointment only. Appointments can be booked from Mon. to Fri., 7:00 a.m. and 3:00 p.m., at 905-735-1700 Extension 3000.
The new mandatory mask by-law includes all regional and municipal public transit—excluding all transit drivers who are protected by a plexiglass barrier—and also includes municipal buildings.
The by-law comes into effect at 12:01 a.m. on July 31, 2020, and will remain in effect until Oct. 1, 2020, unless extended by Regional Council.
Effective Sunday, January 3rd, 2021 and will remain in effect until further notice
- Mon. to Sat. – hourly service frequencies on all routes. Service will commence at 6 a.m. and run until 9:30 p.m.
- Sunday - hourly service frequencies on all routes. Service will commence at 10 a.m. and run until 6:00 p.m.
The Welland Transit routes have not changed… just the associated schedules.
- routing and schedules associated with the Hourly Service (effective January 3, 2021 until further notice)
- WellTrans service will be available seven days per week from 6:45 a.m. to 9:15 p.m
- To book a trip, kindly call (905) 414-7921.
Niagara Region Transit
- Effective Monday, January 4th, 2021, there will be revisions to the Niagara Region Transit service. For further information, kindly visit niagararegion.ca/transit or call (905) 980-6000 ext. 3550.
Port Colborne Community
- Port Colborne Community Until Further Notice – regular service has resumed
Map and Schedule
Safety Measures For Everyone’s Protection
It is strongly recommended that all Transit customers either boarding the buses or entering the Terminal wear a face covering (mask) for the safety of all.
All boarding will take place at the front door effective Monday, June 22nd .
The Bus Operators will be protected by a clear Plexiglas barrier – you can still talk with them as you board.
Upon boarding the bus, you’ll notice every other row of seats is blocked off. Kindly sit in the open seats/rows to encourage safe distancing.
When the Terminal opens on June 29th, there will be Transit staff present to assist you as you enter the facility.
Welland Transit Customer Safety Request
Transit Customers… Public Health Officials are encouraging you to wear some form of facial protection when utilizing public transit. This protection does not have to be a formal medical grade face mask, it can be anything that prevents your respiratory droplets from reaching others when you talk / breathe or landing on surfaces others may touch. More information can be found in our Customer Safety Request poster.
- Water meter installations for new home construction will continue by appointment only, subject to COVID-19 screening and building permit
- Water quality complaints by appointment only and subject to COVID-19 screening and protocols
- Emergency water meter maintenance (water meter only) by appointment only subject to COVID-19 screening and protocols
- Exterior water meter general maintenance only
- Emergency repairs to the water service from watermain to the property line to be completed as required
- In-person water meter inspections for real estate transactions are cancelled. Vendors must call for remote inspection instructions, which includes submission of two photos of the existing water meter installation (top view and side view) and forward via email to email@example.com
The Welland Community Wellness Complex will remain closed. Staff anticipate the WCWC will re-open for winter programs on Feb. 22, 2021. Further information in regards to reopening will be communicated on or before the week of Feb. 1, 2021.
For the latest updates and information on program schedules and COVID-19 facility procedures, visit the Wellness Guide Online
Community Centres and Facilities are closed
- Youngs Sportsplex is closed beginning Sat. Dec. 26 for the 28-day lockdown
- The Welland Community Wellness Complex - gradual opening starting Aug 31
- The Welland International Flatwater Centre
- Chippawa Park Community Center
- Cooks Mills Hall
- Carrie Lynn Pinard Centre
WellAnd Recovery -
Community Support Forward
- 211ontario Connects people to services who require shelter, food, and mental health support
- Financial assistance for individuals: Variety of government benefits and financial programs
- Pathstone Mental Health Mental health care for your child
- Mental Health Services: Mental Health Resources for Niagara
- Kids Help Phone Canada provides online counseling for children
- Wellness Together Canada provides online counseling for mental health and addictions
- Emergency Assistance: Niagara Region Social Services
- Social Support - Niagara Gatekeepers: Measures to Support Seniors in the Community amidst COVID-19
- Ontario Energy Board Update: Government lowers electricity rates from January 1-28, 2021
- COVID-19 Energy Assistance Program (CEAP) supports residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.
- Francophone Non-Profit Organizations can begin Applying for the COVID-19 Relief Fund on January 25, 2021
The global COVID-19 pandemic has had a profound impact on the business, commercial, and industrial sectors in our community. The Economic Development team is committed to re-imagining and re-building Welland’s economic landscape.
Visit Made in Welland website for resources that can assist with business recovery during COVID-19
Hours of Operation
- City Hall:
M-F: Currently closed. Open by appointment only with pre-screening
- Welland Community Wellness Complex
closed from December 20, 2020, to January 24, 2021, inclusive.
- Farmers’ Market:
Sat: 8:00am – 12:00pm
City of Welland's COVID-19
- Visitor's Online Screening
- Messages from Mayor Campion
- City Media Releases
- Mask required poster
- Poster for businesses to post at all entrances to the enclosed public place
The City of Welland recognizes the challenges being faced by vulnerable persons in the community due to the COVID-19 pandemic.
Please click the button above to view a list of resources, that are provided to help residents obtain essential supplies and groceries.