Privacy Policy

The City of Welland is committed to providing residents with information and services in a manner that respects and protects their privacy. Our privacy policy complies with the provisions of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Ontario's Information and Privacy Commissioner oversees MFIPPA and the legislation established on how government institutions may collect, use, and disclose personal information.

Visiting welland.ca can be done without providing any personal information. Personal information is only requested to provide specific services and managed in the same manner as in-person requests.

When personal information is requested, we commit to providing notice outlining:

  • the legal authority to collect your personal information
  • the purpose for collecting the information
  • how the information will be used
  • who to contact if you have any questions about these practices

Personal information gathered through emails and/or form submissions will only be accessed by those employees within City departments responsible for directly responding to your question or comment.

We use software to gather specific information about your visit to our website; however, this information does not identify you personally. Information collected includes the date and time of the visit, the pages visited, and if you were referred to our site by another website. This information helps staff make improvements to the site.

This site uses electronic "cookies" which provide the user an enriched experience while using the City's website. The City does not build profiles of users or attempt to track individual users through the use of cookies. If you decide to refuse a cookie, the website may not respond as designed.

The City of Welland does not sell nor distribute information to any outside company or organization. The City does not provide specific information about users or other personally identifiable data to any third party for their use except if required to do so by law. This privacy statement is limited to the City of Welland website.

The City of Welland takes every precaution to protect your personal information on our website. We protect your account information by requiring you to enter a unique login and password each time you want to access your account information.

The City's website contains links to other sites and the City is not responsible for the privacy practices of other websites. When you leave our site, we encourage you to read the privacy statement of each website you visit before providing any personal information. The City's privacy statement applies only to information collected on our website.

Personal information, as defined in the MFIPPA, is collected under the authority of the Municipal Act, 2001, and in accordance with MFIPPA, to administer online services and provide you with access to your City of Welland accounts. Inquiries about the MFIPPA or collecting, using, and disclosing this personal information may be directed to the Office of the City Clerk at clerk@welland.ca.