Water and Wastewater

water drop graphic

Water and Wastewater rates are established for the recovery of costs from the users of the services for:
Supplying - Treating - Distributing - Collecting - Operating and maintaining
water and wastewater systems for the City of Welland.

Water/Wastewater Billings

Water/Wastewater accounts are billed quarterly unless they have a two inch or greater water meter, which are billed monthly.  There are three billing cycles which are identified by the account number as follows:

  • Account numbers that start with 04, 07, 08 and 09 are billed in January, April, July and October
  • Account numbers that start with 01, 02, 03, and 10 are billed in February, May, August and November
  • Account numbers that start with 05 and 06 are billed in March, June, September and December

Duplicate Water Receipt/Statement of Account

A fee will be charged for a duplicate receipt or statement of account.

Penalties for Late Payment

If payment is not received on or before the due date, penalty is applied consisting of 5% of the current billing amount.

2016 Water/Wastewater Rates


Multi-residential properties with 2-6 units are billed as follows:

  • Water fixed rate = number of units x Water Fixed Rate x 0.464
  • Wastewater fixed rate = number of units x Wastewater Fixed Rate x 0.464
  • Water consumption rate = consumption x $1.7755
  • Wastewater treatment rate = consumption x $2.5593

Multi-residential properties with 7 units and greater are billed as follows:

  • Water fixed rate = number of units x Water Fixed Rate x 0.70625
  • Wastewater fixed rate = number of units x Wastewater Fixed Rate x 0.70625
  • Water consumption rate = consumption x $1.7755
  • Wastewater treatment rate = consumption x $2.5593

Commercial, Industrial and Institutional properties’ equivalent units for the fixed rates are determined by the meter size according to AWWA as follows:

5/8” & 3/4”  1 1”    1.4 1 1/2”   1.8
2”    2.9 3”   11 4”  14
6”   21 8”   29 10” 40

Special Assistance Program -Water/Wastewater

The intention of this program is to assist residential property owners on a fixed income that experience difficulties with payment of their water/wastewater bill. It is recognized that there are many hardship cases in the community and this program is aimed at offering assistance to those customers who meet the established criteria.

How it works:
The Hope Centre will provide a copy of the "Application for Utilities form" accompanied with the "Niagara Region Community Services Emergency Energy Fund Application" to the applicant. Every applicant is asked to complete these forms and once completed, an extensive review of all the details on the application is performed by The Hope Centre.

Upon approval of the application by The Hope Centre, the City will apply the approved payment to the customer's Water/Wastewater bill.

Who to contact:
To apply for the Special Assistance Program, visit or call:

The Hope Centre
570 King St,
Welland, ON
L3B 3L3
(905)788-0744 ext. 221

How to read your Meter

Where is my meter? For most homes, the water meter is in the house where the main water line comes into the house. Usually located right after the main shut off valve in the house.

How does the City read my meter if it is in the house? The water meter is connected to the electronic touch pad (the rectangular box) on the outside of the home and the meter reader can pull a reading off the meter.

Can I read my own meter? It would be good practice for you to look at your meter located in the house and record the readings at the same time period to be familiar with the amount of consumption used in the household.

Most properties have the mechanical wheel meters as shown below:
   picture of watermeter

Water Flow Indicator is the red triangle that spins in circles as water is flowing through the water meter. The triangle must be completely still when you are not physically using the water. If it is spinning (moving), this indicates that water is currently being pulled through the meter.


Numeric Reading measured in Cubic Metres (m³) with the last number that is in black is representing a tenth of a cubic metre.

There are some properties in the City of Welland that have a Radio Frequency (RF) meter (shown below) installed instead of the Mechanical Wheel meter (shown above). The difference with the RF meter is that there is no touch pad to connect to as the reading is transmitted via radio frequency to the meter reader. Some RF meters have a black cover that needs to be opened to see the display.
picture of water meter

In order to see the LCD display, it must be woken up with a flashlight. There are displays which are solar powered where as the flashlight must be a strong light (cell phone or dollar store flashlights are not strong enough) and held on the display for a long enough time frame to provide enough energy for the display.

Leak Indicator in top left corner of display. If the indicator is flashing – Intermittent leak which indicates that water has been used for at least 50 of the 96 (15 min intervals) during a 24 hour period. If the indicator is solid – Indicates water used for all 96 (15 min intervals) during a 24 hour period.

The LCD display has a forward arrow with a plus sign (+) flashing very slowly, and it will not stop flashing. What is the problem? This indicates a very slight flow. Watch the 9th digit in the LCD display and you will see it increment over time. A change in this digit represents 1/10th of a litre (or 100mL) of consumption change. This is equivalent to observing the movement of the “red triangle” on the traditional 6 wheel mechanical encoder water meters.

Are You Selling Your Property?

Call City of Welland staff at 905-735-1700 ext. 3000 to arrange for a meter inspection prior to the closing date. Please register a minimum of 48 hours in advance for the inspection.

A few facts to keep in mind:

  • Inspections are conducted Monday – Friday from 7:30 a.m. – 2:00 p.m.
  • Property Owner or representative must be present for inspection
  • Cost of the Meter Inspection and Final Meter Reading is $50, payable by the vendor on the final billing

If the meter is found to be tampered, the vendor will be responsible for the following charges:

  • $500 tampering fee for residential properties
  • $1,000 tampering fee for commercial properties
  • $5,000 tampering fee for industrial properties
  • Plus cost of the meter replacement.

Water Conservation Tips

How do I check my toilet for leaks? If the red triangle on the meter is moving indicating a flow going through the meter, go to one of your toilets in the house (if you have more than one) and shut off the valve under the toilet and check the meter again to see if the triangle has stopped spinning. If it has, the toilet that you just turned off is pulling water through the meter. You may have to continue checking all toilets and faucets until you notice the triangle stops spinning.

What if I cannot view my meter easily? You can then put something in the back of the tank such as a dye tablet, food colouring, Kool-Aid, tea bags, anything that would cause the water in the tank to change to a noticeable colour. Wait 15 – 30 minutes without flushing and check the toilet bowl to see if the coloured water from the tank has come into the bowl. If you notice the coloured water in the bowl, this confirms that your toilet is leaking.

What can be wrong with my toilet? There are a number of reasons that your toilet is leaking but some of the most common problems can be…

  1. The flapper valve may have deteriorated or corroded.
  2. The flushing arm and lift chain are not working properly.
  3. The water level in the tank is too high and spills into the overflow tube
  4. The float rod, ballcock and/or float ball are corroded.

Indoor Water Savings Tips:

  • Wash dishes or fruits and vegetables in a sink or container filled less than half
  • Run only full loads in the dishwasher
  • Keep drinking water in the fridge to avoid running the tap to get colder water
  • Choose to do only full loads of laundry or use the appropriate water-saving setting for smaller loads
  • Shower for no longer that 10 minutes
  • Install low-flow showerheads (recent models are more efficient and yet still provide a comfortable jet strength)
  • Avoid running water continuously while brushing your teeth or shaving
  • Install a new low-flow toilet that uses 6 litres or less per flush
  • Test your toilet for leaks

Outdoor Water Saving Tips:

  • In warm weather water lawns about 2.5cm/week (approximately 1 hour/day)
  • Water lawn in early morning or late evening when evaporation rates are low
  • Keep your lawn about 6cm long because taller grass holds water better
  • Check outside hoses, faucets and sprinklers for leaks
  • Consider purchasing a rain gauge or sprinkler timers
  • Use rain barrels to catch run-off from eaves when it rains
  • Only water plants when they need it
  • Use a bucket and sponge to wash and rinse your car
  • Sweep, don’t hose down your drive and walkways
  • Use a bucket and squeegee to wash windows

Did You Know….

Water Drop graphic

Metric Conversion: 1 Cubic Metre (m³) is equal to 1,000 Litres or 220 Imperial Gallons (Cdn)

Did you know that one lawn sprinkler spraying 19 litres per minute uses 50% more water in just 1 hour than a combination of 10 toilet flushes, 2 five minute showers, 2 dishwasher loads and a full load of laundry!

Did you know that a tap leaking one drop of water per second wastes more than 25 litres of water per day!

A residential water meter cannot run faster or over-register more than the amount of water running through it. Water flows through the piston and transmits through a gearing system to the register, which records the flow in cubic metres. Under-registering is usually what occurs as a meter ages.







            PHONE NUMBERS

Accounts Payable
          905-735-1700 ext. 2176

Accounts Receivables
          905-735-1700 ext. 2181

          905-735-1700 ext. 2180

          905-735-1700 ext. 2178

Water Billing
          905-735-1700 ext. 2178

   or email: finance@welland.ca